Other Projects & Case Studies

Direct Client Care and Support Training Package Development

SkillsIQ, under the direction of the Direct Client Care and Support IRC is undertaking a project to update a range of current qualifications to ensure that they meet the current and future skills needs of the Australian Health system.

Background

The Certificate III in Individual Support, first introduced in 2015, brought together previous Certificate III qualifications in the areas of Aged Care, Disability Support and Home & Community Care. It reflects the role of workers who may work in a residential or community care setting with clients who require personalised support due to ageing, disability or other reasons. They may provide a range of supports according to the individual needs of the client, including personal care, mealtime support, support for management of chronic conditions or disabilities, mental health and emotional and social wellbeing supports, palliative care, medication support and more to assist in achieving clients’ individual health goals. Along with the Certificate IV in Ageing Support and the Certificate IV in Disability, the Certificate III and its three specialisations in Ageing, Disability and Home & Community Care forms a fundamental part of the training for workers in these important areas.

During the consultation conducted by the Aged Care Workforce Taskforce, feedback was received that the current Certificate III in Individual Support (Ageing) was not adequately meeting the skills needs of workers and employers in the aged care sector, thereby jeopardising the quality of care. Various reasons were given for this, but one of the most common was that the packaging rules of the generic qualification allowed for poor elective selection, resulting in graduates that did not have the requisite skills.

The introduction of the National Disability Insurance Scheme (NDIS) has allowed people living with disability greater choice and control over their lives, which has in turn led to an increase in workforce demand, as well as greater demand for personalisation of care. This has meant that disability service providers now more than ever before require a diversity of skills and personal characteristics among their workers to match the diversity of the client base. Current challenges in the disability education sector include criticisms of the current Certificate III in Individual Support (Disability), which further investigation has highlighted issues concerning how the training is implemented, as opposed to the content that is being delivered.

The Direct Client Care and Support IRC is working in collaboration with the Disability Support IRC and the Aged Services IRC to update the Qualifications and relevant Units of Competency within the Certificate III in Individual Support, the Certificate IV in Disability and the Certificate IV in Ageing Support.

Project Governance

This project is being overseen by the Direct Client Care and Support IRC, in collaboration with the Aged Services IRC and the Disability Support IRC. Membership of the Direct Client Care and Support IRC may be seen below:



Project Status – Draft 1 Consultation - Closed

The update of the Certificate III in Individual Support will be conducted alongside the Certificate IV in Ageing Support and Certificate IV in Disability. While all three of these Qualifications fall under the remit of the Direct Client Care and Support IRC, the Ageing Services IRC and Disability Support IRCs will be working collaboratively with the Direct Client Care and Support IRC to undertake the review and update of the Training Package Products.

Draft 1 Qualifications and Units of Competency have been developed based on the feedback obtained over the last 18 months from the various discussion papers released by the Disability Support and Aged Services IRCs and the scoping feedback gained in late 2020 in regard to the Training Package Products. Draft 1 has been placed on the SkillsIQ Online Feedback Forum for feedback. This will provide the IRCs with current input on which to base development of Draft 2 of the revised Training Package Products.

A Consultation Guide with a list of specific questions accompanies the draft Training Package Products. These questions relate to specific areas of the qualifications or units of competency and request feedback on actions to be taken for Draft 2. A separate response paper is able to be downloaded to provide input to these questions.

The Training Package Products and consultation documents were available for comment on the SkillsIQ Online Feedback Forum until 5.00pm on Friday, 12 March 2021.

Please click here to access the SkillsIQ Online Feedback Forum.

Consultation Activities

The Draft 1 Training Package Products and consultation documents were available for comment on the SkillsIQ Online Feedback Forum until 5.00pm on Friday, 12 March 2021.

Please click here to access the SkillsIQ Online Feedback Forum.

A series of webinars have also been scheduled to provide an overview of the key changes and how to provide your feedback. Please note that all of the webinars will cover the same material, so there is no need to register for all of the webinars. They are simply scheduled at different times to facilitate people’s attendance.

Draft 1 Webinars 

Date                                   Time

Friday, 19 February         11.00am – 12.30pm (AEDT) - closed
Monday, 22 February      2.00pm – 3.30pm (AEDT) - closed
Friday, 26 February         2.30pm – 4.00pm (AEDT) - closed
Tuesday, 2 March            5.30pm – 7.00pm (AEDT) - closed
Thursday, 4 March          3.00pm – 4.30pm (AEDT) - closed
Wednesday, 10 March    9.30am – 11.00am (AEDT) - closed

Project Timings



Further Information

For further information, please contact Melinda Brown on 02 9392 8100 or via email at melinda.brown@skillsiq.com.au.