Other Projects & Case Studies

Direct Client Care and Support Training Package Development

SkillsIQ, under the direction of the Direct Client Care and Support IRC is undertaking a project to update a range of current qualifications to ensure that they meet the current and future skills needs of the Australian Health system.

Background

The Certificate III in Individual Support, first introduced in 2015, brought together previous Certificate III qualifications in the areas of Aged Care, Disability Support and Home & Community Care. It reflects the role of workers who may work in a residential or community care setting with clients who require personalised support due to ageing, disability or other reasons. They may provide a range of supports according to the individual needs of the client, including personal care, mealtime support, support for management of chronic conditions or disabilities, mental health and emotional and social wellbeing supports, palliative care, medication support and more to assist in achieving clients’ individual health goals. Along with the Certificate IV in Ageing Support and the Certificate IV in Disability, the Certificate III and its three specialisations in Ageing, Disability and Home & Community Care forms a fundamental part of the training for workers in these important areas.

During the consultation conducted by the Aged Care Workforce Taskforce, feedback was received that the current Certificate III in Individual Support (Ageing) was not adequately meeting the skills needs of workers and employers in the aged care sector, thereby jeopardising the quality of care. Various reasons were given for this, but one of the most common was that the packaging rules of the generic qualification allowed for poor elective selection, resulting in graduates that did not have the requisite skills.

The introduction of the National Disability Insurance Scheme (NDIS) has allowed people living with disability greater choice and control over their lives, which has in turn led to an increase in workforce demand, as well as greater demand for personalisation of care. This has meant that disability service providers now more than ever before require a diversity of skills and personal characteristics among their workers to match the diversity of the client base. Current challenges in the disability education sector include criticisms of the current Certificate III in Individual Support (Disability), which further investigation has highlighted issues concerning how the training is implemented, as opposed to the content that is being delivered.

The Direct Client Care and Support IRC is working in collaboration with the Disability Support IRC and the Aged Services IRC to update the Qualifications and relevant Units of Competency within the Certificate III in Individual Support, the Certificate IV in Disability and the Certificate IV in Ageing Support.

Project Governance

This project is being overseen by the Direct Client Care and Support IRC, in collaboration with the Aged Services IRC and the Disability Support IRC. Membership of the Direct Client Care and Support IRC may be seen below:



Project Status – Draft 1 Development

The update of the Certificate III in Individual Support will be conducted alongside the Certificate IV in Ageing Support and Certificate IV in Disability. While all three of these Qualifications fall under the remit of the Direct Client Care and Support IRC, the Ageing Services IRC and Disability Support IRCs will be working collaboratively with the Direct Client Care and Support IRC to undertake the review and update of the Training Package Products.

The current Qualifications and relevant Units of Competency have been placed on the SkillsIQ Online Feedback Forum to invite initial comments which can be taken into account when developing Draft 1 of the revised Training Package Products. This will provide the IRC with current feedback on which to base development of Draft 1 of the revised Training Package Products.

Consultation Activities

In order to capture detailed feedback on the current versions of the Qualifications and specific Units of Competency that will be updated as a part of this project, the Qualifications and Units of Competency included in this project are currently available for comment on the SkillsIQ Online Feedback Forum until Friday, 23 October 2020.

Please note that these are the current versions of the Training Package Products and no changes have been made at this stage. The intent is to capture any initial feedback on the existing Qualifications and Units of Competency to inform the development of Draft 1 updated Training Package Products.

Please click here to access the SkillsIQ Online Feedback Forum.

Project Timings



Further Information

For further information, please contact Melinda Brown on 02 9392 8100 or via email at feedback@skillsiq.com.au.