Other Projects & Case Studies

Health Administration Training Package Products: Draft 2 Validation

SkillsIQ, under the direction of the Technicians Support Services Industry Reference Committee (IRC), has undertaken a project to update the existing Certificate IV in Health Administration Qualification and four existing Health Administration Units of Competency to ensure that individuals who work in senior operational or team-leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system, especially in regional and remote areas where there is limited access to doctors or nurses.
SkillsIQ, under the direction of the Technicians Support Services Industry Reference Committee (IRC), has undertaken a project to update the existing Certificate IV in Health Administration Qualification and four existing Health Administration Units of Competency to ensure that individuals who work in senior operational or team-leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system, especially in regional and remote areas where there is limited access to doctors or nurses.

Background

The 2018 Technicians Support Services Industry Skills Forecast (ISF) identified that the HLT47315 Certificate IV in Health Administration Qualification and four associated Units of Competency needed to be updated due to the changing requirements of administrative job roles in the health sector.

The following key areas have been considered during the Training Package development process:

  • The 2018 ISF made reference to the 2016 National Strategic Framework for Rural and Remote Health document, providing evidence that the health services sector was experiencing significant workforce shortages in non-clinical areas such as management, finance and health information, and it was deemed critical to support and train the non-clinical workforce.

  • One of the objectives of this document highlighted the need to ‘build a health workforce that meets the needs of local communities’.

  • Three key strategies listed in the framework relating to the health administration sector included the need to identify opportunities for new or expanded roles; to vary the skills mix of multi-disciplinary team members to enhance services; and to introduce new professional and semi-professional roles, such as vocationally and tertiary-trained assistants, transport providers and coordinators, and Telehealth/e-Health coordinators.

  • The importance of the working relationship between individuals in health administration job roles with the scope of practice of a wide range of other health care workers, including remote health workers, nurses, allied health workers, midwives, Aboriginal and Torres Strait Islander health workers and vocationally trained workers, has been recognised in the development of these new Training Package Products.

  • To ensure that industry’s needs for rural, remote and cross-disciplinary roles can continue to be met, job roles within the scope of this Qualification have been identified in order to fill gaps in regional and remote areas where there is reduced access to doctors and nurses.
  • The Technicians Support Services IRC, made up of stakeholders and subject matter experts from across Australia, commenced work on this project to inform the update of the Certificate IV in Health Administration Qualification and the four Units of Competency that were released for Draft 1 public consultation in April 2021.

    The proposed development will ensure that individuals who work in senior operational or team-leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system, especially in regional and remote areas where there is limited access to doctors or nurses.

    As a result, the following developments have been proposed:

    Certificate IV in Health Administration Qualification

  • The existing Qualification, the Certificate IV in Health Administration, has been updated to include the following ten core Units of Competency:
  •      o BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
         o CHCCOM005 Communicate and work in health or community services
         o CHCCCS020 Respond effectively to behaviours of concern
         o CHCDIV001 Work with diverse people
         
    CHCLEG001 Work legally and ethically
         o HLTADM010 Facilitate a coordinated approach to client care
         o HLTADM011 Manage health billing and accounting system
         o HLTCCD003 Use medical terminology in health care
         o HLTINF003 Implement and monitor infection prevention and control policies and procedures
         o HLTWHS003 Maintain work health and safety.

    • It will also include five elective Units of Competency, to be chosen from the following:
    •      o BSBAUD411 Participate in a quality audit
           o BSBFIA412 Report on financial activity
           o BSBHRM412 Support employee and industrial relations
           o BSBHRM413 Support the learning and development of teams and individuals
           o BSBHRM415 Coordinate recruitment and onboarding
           o BSBHRM417 Support human resources functions and processes
           o BSBINS402 Coordinate workplace information systems
           o BSBINS408 Provide information from and about records
           o BSBLDR414 Lead team effectiveness
           
      o BSBMED401 Manage patient record-keeping system
           o BSBOPS402 Coordinate business operational plans
           o BSBOPS404 Implement customer service strategies
           o BSBOPS504 Manage business risk
           
      BSBPEF402 Develop personal work priorities
           o BSBSTR401 Promote innovation in team environments
           
      o BSBSUS411 Implement and monitor environmentally sustainable work practices
           o BSBSUS511 Develop workplace policies and procedures for sustainability
           o CHCPRP003 Reflect on and improve own professional practice
           o HLTADM008 Administer and coordinate Telehealth services
           o HLTADM009 Manage Telehealth technology
       
         o HLTCCD001 Apply an understanding of the health care system to clinical coding practice
           o HLTCCD002 Interpret and navigate health care records
           o HLTINF001 Comply with infection prevention and control policies and procedures.

      • All the Units of Competency from the BSB (Business Services) Training Package have been updated to include the current versions, as published on www.training.gov.au.
      • The Packaging Rules specify the requirement that 15 Units need to be completed, of which:
      •      o ten are to be core Units, and
             o five are to be elective Units chosen from the list stated in the Qualification.

        Units of Competency

        The following four existing Administration Units of Competency have been updated in terms of minor changes to the terminology:

        • HLTADM008 Administer and coordinate Telehealth services
        • HLTADM009 Manage Telehealth technology
        • HLTADM010 Facilitate a coordinated approach to client care
        • HLTADM011 Manage health billing and accounting system.
        • The following three existing Administration Units of Competency that formerly covered content on Clinical Coding have been removed from this Qualification as these Units have been superseded by Clinical Coding Units of Competency developed under the scope of the separate Clinical Coding project. These Clinical Coding Units can no longer be included in the Certificate IV in Health Administration because they now have mandatory Prerequisite Units which need to be completed before they can be undertaken.

          National consultation on Draft 1 took take place from 21 April to 19 May 2021. During this period input was sought on the updated draft Qualification and four updated Units of Competency and their associated Assessment Requirements.

          Following the close of the consultation period, feedback received was collated and evaluated. This feedback has informed the development of Draft 2, which is now publicly available for validation prior to the submission for endorsement. A Validation Guide, which should be read in conjunction with the Draft 2 Training Package Products, is available for download at the bottom of this page .

          To take forward Training Package Product update work, the Technicians Support Services IRC has subsequently reviewed and confirmed the changes required for the development of Draft 2, based on feedback received during the first round of consultation.

          Project Governance

          The Technicians Support Services IRC is comprised of a number of key expert stakeholders within the industry, as follows:

          Project Status – Draft 2 Validation - Closed

          Consultation on Draft 2 started on Wednesday, 07 July 2021 and closed at 5.00pm on Wednesday, 21 July 2021.

          The Draft 2 validation period sought feedback on one existing Qualification and four existing Units of Competency:

          • HLT47321 Certificate IV in Health Administration
          • HLTADM008 Administer and coordinate Telehealth services
          • HLTADM009 Manage Telehealth technology
          • HLTADM010 Facilitate a coordinated approach to client care
          • HLTADM011 Manage health billing and accounting system.
          • Please click here to access Draft 2 documents, including a Validation Guide.

            Consultation Activities

            A series of webinars were held, together with access to SkillsIQ’s Online Feedback Forum page.

            Webinars:
            Date                                                           Time

            Webinar 1: Monday, 12 July 2021          2:00pm–3:00pm (AEST) - closed
            Webinar 2: Wednesday, 14 July 2021   11:30am–12:30pm (AEST) - closed
            Webinar 3: Monday, 19 July 2021         3:00pm–4:00pm (AEST) - closed

            Please click here to view the webinar slides.

            Project Timings



            Following the close of the validation period, feedback received will be collated and evaluated. This feedback will inform the development of the Final Draft of the Health Administration Training Package Products.

            Further Information

            For further information, please contact Devika Mudaliar on (02) 9392 8100, 0438 043 186 or via email at devika.mudaliar@skillsiq.com.au.