Other Projects & Case Studies

Health Administration Training Package Products: Draft 1 Consultation Open

SkillsIQ, under the direction of the Technicians Support Services Industry Reference Committee (IRC), has undertaken a project to update the existing Certificate IV in Health Administration Qualification and four existing Administration Units of Competency to ensure that individuals who work in senior operational or team leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system.
SkillsIQ, under the direction of the Technicians Support Services Industry Reference Committee (IRC), has undertaken a project to update the existing Certificate IV in Health Administration Qualification and four existing Administration Units of Competency to ensure that individuals who work in senior operational or team leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system, especially in regional and remote areas where there is limited access to doctors or nurses.

Background

The 2018 Technicians Support Services Industry Skills Forecast (ISF) identified that the HLT47315 Certificate IV in Health Administration Qualification and four associated Units of Competency needed to be updated due to the changing requirements of administrative job roles in the health sector.

The Certificate IV in Health Administration qualification reflects the role of health workers who provide administrative functions in senior operational or team-leading roles in the health care industry. To address the workforce needs outlined above, an update of the HLT47315 Certificate IV in Health Administration and four Units of Competency was proposed to ensure that industry’s needs for rural, remote and cross-disciplinary roles could continue to be met. Job roles within the scope of this Qualification were identified to fill gaps in regional and remote areas where there is reduced access to doctors and nurses.

The 2018 ISF made reference to the 2016 National Strategic Framework for Rural and Remote Health document, providing evidence that the health services sector was experiencing significant workforce shortages in non-clinical areas, such as management, finance and health information. It was deemed to be critical that support and training for non-clinical workers be provided, and also that smaller health and hospital networks share their administrative, financial and health information, infrastructure and staff, in order to minimise the impact of these shortages.

One of the objectives of the National Strategic Framework for Rural and Remote Health is to ‘build a health workforce that meets the needs of local communities’. Three key strategies to achieve this objective in relation to the health administration sector are to identify opportunities for new or expanded roles; to vary the skills mix of multi-disciplinary team members to enhance services; and to introduce new professional and semi-professional roles, such as vocationally and tertiary-trained assistants, transport providers and coordinators and Telehealth/e-Health coordinators. It is also important to consider the working relationship of health administration job roles with the scope of practice of a wide range of other health care workers, including remote health workers, nurses, allied health workers, midwives, Aboriginal and Torres Strait Islander health workers and vocationally trained workers. Regional and rural areas continue to be identified as areas for which multi-disciplinary trained staff are crucial.

The Technicians Support Services IRC, made up of stakeholders and subject matter experts from across Australia, commenced work on this project to inform the update of the Certificate IV in Health Administration Qualification and four Administration Units of Competency. The IRC informed the identification and validation of the exact nature of the skills needs and knowledge requirements in the industry, as well as the respective Training Package Product update requirements.

The proposed development will ensure that individuals who work in senior operational or team-leading roles in the health industry have access to the appropriate skills and knowledge to meet the current and future needs of the Australian health care system, especially in regional and remote areas where there is limited access to doctors or nurses.

As a result, the following developments have been proposed:

Certificate IV in Health Administration Qualification

  • The existing Qualification, the Certificate IV in Health Administration, has been updated to include the following ten core Units of Competency:
  •      o BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
         o BSBMED401 Manage patient record-keeping system
         o CHCCOM005 Communicate and work in health or community services
         o CHCCCS020 Respond effectively to behaviours of concern
         o CHCDIV001 Work with diverse people
         o HLTADM010 Facilitate a coordinated approach to client care
         o HLTADM011 Manage health billing and accounting system
         o HLTCCD003 Use medical terminology in health care
         o HLTINF003 Implement and monitor infection prevention and control policies and procedures
         o HLTWHS003 Maintain work health and safety.

    • It will also include five elective Units of Competency to be chosen from the following:
    •      o BSBAUD411 Participate in a quality audit
           o BSBFIA412 Report on financial activity
           o BSBHRM412 Support employee and industrial relations
           o BSBHRM413 Support the learning and development of teams and individuals
           o BSBHRM415 Coordinate recruitment and onboarding
           o BSBHRM417 Support human resources functions and processes
           o BSBINS402 Coordinate workplace information systems
           o BSBINS408 Provide information from and about records
           o BSBLDR414 Lead team effectiveness
           o BSBOPS402 Coordinate business operational plans
           o BSBOPS404 Implement customer service strategies
           o BSBOPS504 Manage business risk
           o BSBSTR401 Promote innovation in team environments
           o BSBSUS511 Develop workplace policies and procedures for sustainability
           o CHCPRP003 Reflect on and improve own professional practice
           o HLTADM008 Administer and coordinate Telehealth services
           o HLTADM009 Manage Telehealth technology.

      • All the Units of Competency from the BSB (Business Services) Training Package have been updated to include the current versions, as published on www.training.gov.au.
      • The Packaging Rules specify the requirement that 15 Units need to be completed, of which:
      •      o ten are to be core Units, and
             o five are to be elective Units chosen from the list stated in the Qualification.

        Units of Competency

        The following four existing Administration Units of Competency have been updated in terms of minor changes to the terminology:

        • HLTADM008 Administer and coordinate Telehealth services
        • HLTADM009 Manage Telehealth technology
        • HLTADM010 Facilitate a coordinated approach to client care
        • HLTADM011 Manage health billing and accounting system.
        • The following three existing Administration Units of Competency that formerly covered content on Clinical Coding have been removed from this Qualification as these Units have been superseded by Clinical Coding Units of Competency developed under the scope of the separate Clinical Coding project. These Clinical Coding Units can no longer be included in the Certificate IV in Health Administration because they now have mandatory Prerequisite Units before they can be undertaken.

          To take forward Training Package Product update work, the Technicians Support Services IRC will subsequently review and confirm the changes required for the development of Draft 2, based on feedback received during the first round of consultation.

          Project Governance

          The Technicians Support Services IRC is comprised of a number of key expert stakeholders within the industry, as follows:

          Project Status – Draft 1 Consultation Open

          Consultation on Draft 1 will start on Wednesday, 21 April 2021 and close at 5.00pm on Wednesday, 19 May 2021.

          The Draft 1 consultation period will seek feedback on one existing Qualification and four existing Units of Competency:

          • HLT47321 Certificate IV in Health Administration
          • HLTADM008 Administer and coordinate Telehealth services
          • HLTADM009 Manage Telehealth technology
          • HLTADM010 Facilitate a coordinated approach to client care
          • HLTADM011 Manage health billing and accounting system.
          • Please click here to access Draft 1 documents, including a Consultation Guide.

            Consultation Activities

            A series of webinars will be held, together with access to SkillsIQ’s Online Feedback Forum page. Please click on the links below to register for a webinar.

            Webinars:
                                 Date                                       Time

            Webinar 1: Friday, 30 April 2021            11:30am–12:30pm (AEST) - closed
            Webinar 2: Wednesday, 05 May 2021   2:00pm–3:00pm (AEST) - closed
            Webinar 3: Wednesday, 12 May 2021   2:00pm–3:00pm (AEST) - closed
            Webinar 4: Monday, 17 May 2021         11:30am–12:30pm (AEST)

            Project Timings



            Following the close of the consultation period, feedback received will be collated and evaluated. This feedback will inform the development of Draft 2, which will be made publicly available for validation prior to the submission for endorsement.

            Further Information

            For further information, please contact Devika Mudaliar on (02) 9392 8100, 0438 043 186 or via email at devika.mudaliar@skillsiq.com.au.