Diploma of Financial Counselling - Draft 1

CHCFIN006 Establish the financial counselling relationship_Draft 1.0

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Unit application and prerequisites

UNIT CODE

CHCFIN006

UNIT TITLE

Establish the financial counselling relationship

APPLICATION

This unit describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients using a structured strengths-based and client-focused financial counselling process.

 

This unit applies to financial counsellors who work in agencies that meet the requirements for the Australian Securities and Investments Commission (ASIC) exemptions from holding a financial services or credit licence.

 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australia/New Zealand Standards and industry codes of practice.

PREREQUISITE UNIT

Nil

COMPETENCY FIELD

 

UNIT SECTOR

 

10 Comments

pre-requisite units

"uggest that CHCADV001 be a pre-requisite for the financial units. this unit provides a good grounding and prepares the student for the financial advocacy / representation that they will undertake in the financial counsellor role"

Bernadette Pasco 10.11.2021 08.19AM

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1 Reply

"ADV001 would be an appropriate pre-requisite for FIN006 as it provides a foundational basis of knowledge and skills which the students then apply to FIN006"

Jill McKinlay 10.11.2021 10.32AM

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para 1

"This unit describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients, taking into account their financial distress and responding by using a structured strengths-based and client-focused financial counselling approach."

Bernadette Pasco 15.10.2021 12.28PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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para 2

"This unit applies to financial counsellors who work in agencies and for organisations that meet all requirements for the Australian Securities and Investments Commission (ASIC) exemption from holding a financial services or credit licence."

Bernadette Pasco 15.10.2021 12.26PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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pre-requisites

"it would be good to require the completion of CHCADV001 and CHCDIV001 prior to commencing CHCFIN006"

Bernadette Pasco 15.10.2021 12.23PM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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"I agree also"

Michelle Ludwig 11.11.2021 04.12PM

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""

Bernadette Pasco 15.10.2021 12.21PM

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Elements and performance criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Assess suitability for financial counselling services.
    1. Explain purpose and structure of the intake process.
    2. Analyse client information to determine suitability for financial counselling.
    3. Identify and address any conflicts of interest.
    4. Clarify client expectations and needs to ensure the client understanding of the financial counselling process.
    5. Identify information the client may need to bring to a face-to-face appointment.
  1. Open financial counsellor engagement with client.
    1. Build rapport with the client.
    2. Explain what a financial counsellor does.
    3. Explain the client agreement and obtain informed consent from client.
    4. Explain the client’s right to confidentiality and privacy and limitations.
  1. Identify client situation and issues.
    1. Use an evidence-based counselling model of practice to understand all factors and risks that may impact on the client situation.
    2. Support client to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work.
    3. Source and review available information about client income.
    4. Review and use client information to inform preparation of a statement of assets and liabilities for the client.
    5. Work with the client to prepare a statement of income and expenditure or statement of profit and loss.
    6. Collect information on each debt, including whether the debt is legally owed.
    7. Examine and analyse the information with the client to identify areas for further investigation and clarify status of debts.
  1. Provide tools to build client financial capability, resilience and wellbeing.
    1. Support the client using a strengths-based approach to increase financial capability.
    2. Assist the client to review and document their approach to managing living expenses.
    3. Provide additional information to address gaps in client knowledge about managing living expenses.
    4. Provide information to address gaps in client knowledge about their rights in relevant legal and consumer protection areas.
    5. Provide information to assist client to understand key aspects of their financial position and impact of debt.
  1. Make referrals.

 

    1. Identify areas for ongoing support and opportunities for specialist referral to other agencies or professionals.
    2. Proactively identify and explain support services available to the client.
    3. Make an appropriate referral with client consent if client need is identified as outside scope of own work role.
    4. Seek advice or secondary consultation if necessary.

26 Comments

Skills for remote service delivery

"Delivery of financial counselling services has changed considerably over the duration of the pandemic, and many of those changes will likely be permanent on the other side. Many FC’s in a post-Covid world will quite possibly have some portion of their clients where service delivery is via remote modalities (phone, video), and with the client often not from the agency’s local catchment. Remote service delivery brings with it a necessary uplift in the digital literacy requirements of Diploma trainees. More importantly, it brings in to play the different subset of counselling skills required for client engagement by remote modalities. Elements 1, 2 and 3 of this UOC (possibly 4 also) should be updated to reflect the fact that counselling will not necessarily always be face-to-face. And Diploma graduates need to be suitably trained for this."

Peter Thompson 11.11.2021 04.19PM

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PC 3.5 Work with client to prepare.... statement of profit & loss

"Is this included because of broadening of FC role to include small business? As discussed in FIN010 comments, preparing a profit & loss statement for a small business is a specialised task and requires specialist training beyond the scope of FIN010. Also because FIN010 is not a prerequisite many student would not understand the concepts around a profit & loss at this stage. "

John Morris 11.11.2021 11.45AM

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1 Reply

"I Agree. Should we simply be saying work with the client to prepare a statement of financial position which is commonly used in day-to-day practice."

Michelle Ludwig 11.11.2021 04.18PM

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PC 1.4

"Suggestion- Clarify client expectations and understanding of the financial counselling process."

Natasha Syed Ali 10.11.2021 10.56PM

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Open Financial Counsellor engagement....

"Elements 2 and 3 need to be reviewed and redrafted, suggestion to incorporate a ...."strength-based client-centred approach", including such points as - building rapport, listening skills etc. These elements are fundamental to building rapport with the client. Using the phrase "evidence based approach" is too general....a competent FC will assess the "type of" approach required depending on the level/ degree of compounding issues/ client distress/ trauma/ impact etc"

Mandy Jackson 10.11.2021 11.20AM

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Element 3.5

"Work with the client to prepare a statement of financial position which includes income and expenditure, profit and loss and assets and liabilities."

Jill McKinlay 10.11.2021 10.41AM

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Element 3.1

" Use a strength-based, client-centred approach to understand all factors and risks that may impact the client situation."

Jill McKinlay 10.11.2021 10.35AM

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Element 3

"Use an evidence based counselling model of practice....there are many evidence based models of practice, are we going to leave this up to each training provider or FC to determine their individual opinion about what model to apply? Where is the consistency across the sector? Where is the evaluation or evidence being collected about counselling models that do or do not assist people to deal with traumatic or distressing life events that impact on their financial position and help them address these to achieve change? There is just an assumption that a basic "any old" counselling technique will suffice and then we can get on with the job of dealing with the real issues of finances. Not good enough. Not nearly sophisticated enough in this day and age and also incredibly urban centric assuming that all clients and services have access to other "specialist" professionals who clients can be handballed to, to deal with the non-financial counselling stuff. "

Carolyn Cartwright 01.11.2021 11.04AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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add element from FIN009 under element 2 in this unit

"Use a strengths-based, client centred approach. 1. Communicate information in a manner that responds to the emotional state of the client. 2. establis and observe boundaries with clients. 3. Implement self-care processes to manage trauma related to client experience."

Bernadette Pasco 28.10.2021 07.33AM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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"Good suggestion."

Michelle Ludwig 11.11.2021 04.19PM

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1.5

"This should also relate to what they need in front of them if its a phone appointment"

Christine Raymond 21.10.2021 08.18AM

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add other performance criterion to element 1

"Identify scope of role of financial counsellor [this can then relate to assessment performance and knowledge questions that relate to explaining this to the client and confirming to the financial counsellor themselves what their scope of practice actually is. it is slightly different from 1.4] "

Bernadette Pasco 15.10.2021 02.31PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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add performance criterion prior to criterion 5 to link aspects that are repeated in FIN009/10

"element could be: identify specialist service needs performance criteria could be: 1. identify small business, related structure and associated needs 2. identify family violence related issues 3. identify addictions and related issues [AOD, gambling, online buying etc.] 4. identify mental illness or other mental health related issues 5. identify other complex needs"

Bernadette Pasco 15.10.2021 02.00PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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element 4.1

"review - Improve client financial capability by using an approach that focuses on the client's strengths"

Bernadette Pasco 15.10.2021 12.33PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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add performance criterion

"include performance criterion that states: "work with the client to identify appropriate income" or something similar "

Bernadette Pasco 15.10.2021 12.32PM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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"Agreed - this is the first step a financial counsellor would use in practice as they are reviewing a SOFP with their clients."

Jill McKinlay 10.11.2021 10.42AM

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element 3.5 and 3.6

"should be combined and say - work with the client to prepare a statement of financial position; the assessment criteria can cover the income and expenses, profit / loss, assets and liabilities "

Bernadette Pasco 15.10.2021 12.31PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.33PM

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element 2

"add performance criteria to element 2 - Explain the rights and responsibility of the agency "

Bernadette Pasco 15.10.2021 12.30PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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Foundation skills

FOUNDATION SKILLS

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

SKILLS

DESCRIPTION

Reading skills to:

  •  

Writing skills to:

  •  

Oral communication skills to:

  •  

Numeracy skills to:

  •  

Learning skills to:

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Problem-solving skills to:

  •  

Initiative and enterprise skills to:

  •  

Teamwork skills to:

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Planning and organising skills to:

  •  

Self-management skills to:

  •  

Technology skills to:

  •  

UNIT MAPPING INFORMATION

Supersedes and is not equivalent to CHCFIN001 Facilitate the financial counselling process.

LINKS

Companion Volume Implementation Guide

20 Comments

technology

"create and write word documents, use excel and basic programs; able to use Word functions such as track changes and other collaboration software; ability to use online services to assist the client with advocacy such as lodging complaints and sharing documents with creditors; use online services to engage in continuous professional development activities; understand and use communication platforms like email, sharepoint; understand and apply cybersecurity and document security protocols "

Bernadette Pasco 15.10.2021 03.12PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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self managment skills

"ability to understand scope of practice, risk frameworks; able to practice self- reflection and demonstrate self-awareness; seeks to improve practice and seeks support when work impacts well-being "

Bernadette Pasco 15.10.2021 03.09PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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planning and organisational skills

"able to apply knowledge and skills to the needs of the organisation, the client and the team within time constraints; demonstrated ability to plan work activities to meet the purpose of the organisation and client objectives within context of the financial counsellor role"

Bernadette Pasco 15.10.2021 02.49PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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teamwork skills

"broad range of communication and collaboration skills to assist team function and development to support organisational structure to achieve client outcomes "

Bernadette Pasco 15.10.2021 02.46PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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interpretive and enterprise skills

"interpret complex information and apply emotional intelligence, knowledge and common sense to client and workplace situations"

Bernadette Pasco 15.10.2021 02.45PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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learning skills

"proactive learning approach; ability to seek information, set learning goals and work to improve professional performance"

Bernadette Pasco 15.10.2021 02.44PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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Numeracy skills

"AQF level 5 and above - understand complex financial statements; interpret financial offeres to provide information to the client; apply excellence in numeracy in written and oral advocacy for the client "

Bernadette Pasco 15.10.2021 02.39PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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oral communication skills

"communicate verbally using apprpriate technical language and using objective approaches; ACF level 4/ 5 and above; respond to questions at hand verbally and without judgment; assist the client to formulate oral communication "

Bernadette Pasco 15.10.2021 02.38PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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writing skills

"Apply English language and related grammar, etiquette and structure when writing letters; use appropriate grammar and sentence structure to represent the needs of the client; respond to complex legalistic letters in an appropriate way in writing; use appropriate etiquette in letter writing, emails and other forms of written communication. Equivalent to AQF level 5 and above "

Bernadette Pasco 15.10.2021 02.36PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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reading skills

"read, interpret and analyse complex numeric statements, written legal and contract informationand other complex documentation [e.g. health statements, medical reports etc.]; read legislation, policies and rules about their applications "

Bernadette Pasco 15.10.2021 02.34PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.34PM

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Performance evidence

TITLE

Assessment Requirements for CHCFIN006 Establish the financial counselling relationship

PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • performed the activities outlined in the performance criteria of this unit during a period of 220 hours of work in a financial counselling agency that has met the requirements for the Australian Securities and Investments Commission (ASIC) exemptions from holding a financial services or credit licence or in an appropriate simulated environment.
  • used critical thinking and problem-solving skills to engage with five different clients presenting with multiple and complex needs to identify and document their situation and build financial capability.

3 Comments

5 clients and related performance evidence

"the performance evidence needs to capture more of the knowledge evidence so that all RTOs have to undertake this as part of the assessment in a real way. it should be linked to Learning in the Workplace. The student must provide all of the following evidence for each of the 5 clients in the form of a client file for each client that includes completed documentation for: 1. full assessment including clear identification of (i) urgent issues [triage] including screening processes (ii) financial and (iii) underlying issues; 2. Statement of income and expenses; assets and liabilities and Statement of financial position used for advocacy [must use FCA Statement of Financial Position]; 3. outline/ summary of complex issues including affected others, family violence, homelessness, problem gambling, victim of crime, mental health etc. 4. case plan and related processes 5. client agreement to enter service and other agency-like documents 6. conflict of interest check 7. case notes 8. creditor list 9. advocacy letters 10. copy of complaint to IDR/ EDR 11. case progress - e.g. planning for case closure 12. referral to other services [letters and notes or referrral forms] 13. checklists [e.g. bankruptcy checklist] 14. process for case closure [client perspective] 15. case closure letter 16. agency process for closing the file The student must write a client case study for each client. this case study should include a full summary of the client situation, actions and outcomes along with identified systemic issues and actions to progress the systemic issue to the regulator, peak bodies etc. The 5 clients should engaged with in a real finanical counselling workplace or virtual financial counsellng workplace [STEPS] with the client information to be captured across the three financial counselling units [FIN006, 007 and 008] , with the student building the client profile and documentation as they go through their learning in the workplace experience. Performance evidence should give option for 3 additional clients through STEPS only should the student not be able to attend clients with the complex matters that relate to DFV, small business, problem gambling or other addictions So that means that the practices around DFV, gambling/ addictions and small business could be specifically captured through the student working with STEPS. "

Bernadette Pasco 15.10.2021 03.28PM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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"Totally agree with all of the above. Learning in the Workplace (real or virtual) needs to familiarise students with and adequately prepare graduates for work in a financial counselling service. Students also should not be able to RPL their work placement - if they working in a financial counselling agency they should undertake their placement under the mentorship of a competent and experienced financial counsellor. "

Fiona Pettiford 05.11.2021 02.38PM

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Knowledge evidence

KNOWLEDGE EVIDENCE

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • agency intake processes, including:
    • risk assessment
    • screening tools
    • referral protocols
    • situations where the client is outside the scope of the service, such as the need for specialist counselling
  • criteria for assessing suitability for service, including:
    • individual factors:
      • safety
      • capacity to make decisions
      • urgency/assets at risk, other vulnerabilities
    • agency intake criteria
      • funding agreement requirements
      • any resource constraints
  • situations where conflicts can arise and how they are managed so that the financial counsellor is clear about who is the client:
    • involving parties with conflicting needs
    • involving a current client and a former client
    • involving the client and the financial counsellor’s interests
    • providing services to families or couples
    • providing services where there is a power of attorney
    • processes for undertaking conflict checks
  • financial counselling role, including:
    • giving advice to clients
    • representing client and acting on the client’s behalf
    • duty to act in the client’s best interests
    • ethical obligations, including as set out in the Australian Financial Counselling Code of Ethical Practice
    • having expertise in financial difficulty and a range of areas relating to financial difficulty
    • financial counsellors are not:
      • financial planners or accountants
      • providers of emergency relief and material aid
      • finance brokers
      • legal advisors or solicitors
      • therapeutic counsellors
      • business advisors
  • rights and responsibilities of workers, employers and clients
  • relevant client documents (hard copy or online) such as: income source (e.g. Centrelink income statements), any legal letters, bills
  • client-centred, strengths-based approaches to financial counselling and other counselling models consistent with these approaches
  • aspects of informed consent including,
    • privacy statement
    • checking for understanding
    • varying or ending agreement
  • general principles in the law in relation to confidentiality and privacy and any agency policies that may interact with these
  • exceptions to confidentiality including:
    • client consent
    • being compelled by law e.g. subpoena
    • prevention of harm to client or another person
    • mandatory reporting
    • other reasons specific to states and territories
    • children in the workplace
  • personal issues that may impact advice given:
    • mental illness
    • addictions (for example substance abuse, gambling)
    • trauma (for example family violence, elder abuse, victim of other violence, child abuse)
    • disability
    • age
    • poverty
    • homelessness
    • cultural background
  • income sources such as:
    • wages and salary
    • Centrelink
    • child support
    • rental/board
    • superannuation income stream or lump sum
    • insurance payment (eg TPD, income protection)
    • business income
    • compensation (workers compensation, injury and accident)
    • other income sources
  • expenditure support relating to:
    • utilities
    • housing
    • cost of living
    • emergency relief and other assistance:
  • relevant documents (hard copy or online) such as:
    • income source (eg Centrelink income statements)
    • any legal letters
    • bills
  • tools for collecting financial information:
    • statement of financial position
    • income statements (including Centrelink)
    • liability and debt statements
    • complex needs assessment
    • legal documents and contracts
    • profit and loss statements for small business
    • assets and liabilities
  • key information about a debt including:
    • how the debt first came about
    • legal framework that applied to it at the time
    • age of the debt
    • contract, responsible lending laws
  • resources for clients:
    • use of Money Smart resources (ASIC)
    • use of National Debt Helpline website
  • types of debt and their features, including:
    • secured or unsecured
    • unsecured credit products including credit cards, personal loans, BNPL, wage advance, SACCs & MACCs
    • consumer leases
    • fringe lenders/predatory lenders
    • joint/relationship debts
    • guarantors and co-borrowers
    • tax debts
    • fines and infringements
    • government related debts
  • consumer protection laws, regulatory guidance and industry codes affecting consumers and small business :
    • National Consumer Credit Protection Act 2009 (particularly Schedule 1, National Credit Code and responsible lending, hardship requirements)
    • Competition and Consumer Act 2010 (particularly Schedule 2, The Australian Consumer Law)
    • State or Territory Fair trading acts
    • social security law
    • taxation law
    • Privacy Act (and credit reporting code)
    • Bankruptcy Act 1966
    • ASIC regulatory guides, ASIC/ACCC debt collection guidelines
    • Banking Code of Practice, Customer Owned Banking Code of Practice, Telecommunications Consumer Protection Code, energy codes, BNPL Code
    • Open data and the consumer data right
  • key aspects of a financial positions, including:
    • income
    • expenses
    • liabilities
    • assets
    • Surplus/ deficit
    • Cash flow (small business)
  • agency protocols surrounding referral and secondary consults
  • local networks for referral and support, including:
    • legal aid
    • family law
    • welfare rights centres
    • community legal centres
    • specialist legal centres
    • mental health support services
    • AOD support services
    • health services
    • child and family services
    • small business advisory services.

19 Comments

Equity

"key aspects of a financial positions, including: Equity"

Michelle Ludwig 11.11.2021 04.37PM

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Legal liability

"key information about a debt including: Legal liability for the debt or ownership of the debt"

Michelle Ludwig 11.11.2021 04.35PM

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Local networks

"local networks for referral and support, including: Family violence support services"

Michelle Ludwig 11.11.2021 04.33PM

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Tools for collecting financial information

"Creditor's list "

Michelle Ludwig 11.11.2021 04.31PM

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Relevant documents

"relevant documents (hard copy or online) such as: support letters (medical or otherwise)"

Michelle Ludwig 11.11.2021 04.29PM

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tax agents

"financial counsellors are not: Tax agents"

Michelle Ludwig 11.11.2021 04.26PM

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Information to clients

"financial counselling role, including: giving advice and sharing information with clients"

Michelle Ludwig 11.11.2021 04.25PM

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Triage

"Triage client for service as part of the intake process, and in line with expectations of the funding body."

Michelle Ludwig 11.11.2021 04.22PM

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Key aspects of a financial position

"As FIN010 is not a pre-requisite for this unit, I don't think knowledge about "cash flow (small business)" should be required in this unit."

John Morris 11.11.2021 11.53AM

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Tools for collecting financial information

"As FIN010 is not a pre-requisite for this unit, I don't knowledge about profit and loss statements should be required in this unit."

John Morris 11.11.2021 11.52AM

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tools for collecting financial information

"income and expenses [Moneysmart] statement of financial position [FCA] income statements (including Centrelink) liability and debt statements intake and assessment form / complex needs assessment legal documents and contracts profit and loss statements for small business assets and liabilities statements and records legal letters "

Bernadette Pasco 15.10.2021 03.54PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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debt information

"key information about a debt including: who's name the debt is in how the debt first came about legal framework that applied to the debt at the time age of the debt contract, responsible lending laws stage of collection of the debt enforcement activity "

Bernadette Pasco 15.10.2021 03.52PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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legislation

"should include Farm Debt Mediation Act and related legislation [for Rural financial counsellors] Small business related legislations superannuation legislation Insurance legislation "

Bernadette Pasco 15.10.2021 03.43PM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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"Is 'Farm Debt Mediation Act and related legislation' included in the specialised rural units? I don't think this is a reasonable expectation on students to learn about this here. Small business related legislations superannuation legislation Insurance legislation could be included in FIN010."

John Morris 11.11.2021 11.57AM

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Knowledge evidence

"agency intake processes - stipulate; screening tools to identify DFV, problem gambling / addictions, mental health, small business and related issues "

Bernadette Pasco 15.10.2021 03.38PM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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Assessment conditions

ASSESSMENT CONDITIONS

Skills must be demonstrated in the workplace or with simulations and scenarios developed by Financial Counselling Australia capturing the full range of contexts and situations.

 

Assessment must ensure access to:

  • suitable facilities, equipment and resources, including:
    • client information
    • organisational policies, procedures and resources
  • modelling of industry operating conditions, including:
    • scenarios that involve complex interactions with other people
    • scenarios that involve problem-solving.

 

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

LINKS

Companion Volume Implementation Guide

3 Comments

suggest some enhancement

"Skills must be demonstrated in a financial counselling workplace and / or with simulations and scenarios developed by Financial Counselling Australia capturing the full range of contexts and situations. Assessment must ensure access to: suitable facilities, equipment and resources, including: qualified financial counsellor workplace mentors client information organisational policies, procedures and resources FCA templates for client service delivery [e.g. Statement of financial position, Bankruptcy checklist etc. ] modelling of industry operating conditions, including: scenarios that involve complex interactions with other people and professionals scenarios that involve problem-solving."

Bernadette Pasco 15.10.2021 03.46PM

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2 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.35PM

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"Agree"

Fiona Pettiford 05.11.2021 02.39PM

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