Diploma of Financial Counselling - Draft 1

CHCFIN009 Provide financial counselling within a social justice framework_Draft 1.0

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Unit application and prerequisites

UNIT CODE

CHCFIN009

UNIT TITLE

Provide financial counselling within a social justice framework

APPLICATION

This unit describes the performance outcomes, skills and knowledge required to provide financial counselling services to clients who are impacted by systemic issues and to participate in systemic advocacy.

 

This unit applies to financial counsellors who work in agencies that meet the requirements for the Australian Securities and Investments Commission (ASIC) exemptions from holding a financial services or credit licence.

 

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

PREREQUISITE UNIT

Nil

COMPETENCY FIELD

 

UNIT SECTOR

 

3 Comments

case work

"The social justice framework is applied in the first three financial counselling units. That way it's woven into casework. Social justice is applied at every point of the work of the financial counsellor. "

Bernadette Pasco 10.11.2021 07.20AM

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suggest to amend title

"Apply social justice to systemic issues "

Bernadette Pasco 28.10.2021 07.40AM

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1 Reply

"I agree with this"

Sarah Davidson 10.11.2021 08.06AM

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Elements and performance criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Conduct case work within a social justice framework.
    1. Provide financial counselling services within a social justice framework.
    2. Provide financial counselling services in manner that is consistent with the ethos of the financial counselling sector.
  1. Using a strengths-based approach.
    1. Communicate information in a manner that responds to the emotional state of the client.
    2. Observe boundaries with clients.
    3. Implement self-care processes to manage trauma related to client experience.
  1. Adjust practice to mitigate personal and financial and risks that result from particular client circumstances.
    1. Adjust practice to mitigate personal and financial risks that result from gambling harm.
    2. Adjust practice to mitigate personal and financial risks that result from domestic and family violence.
    3. Adjust practice to mitigate personal and financial risks that result from mental illness.
    4. Adjust practice to mitigate personal and financial risks that result from elder abuse.
    5. Adjust practice to mitigate personal and financial risks that result from other factors.
  1. Gather and prepare evidence of systemic issues.

 

 

 

    1. Identify issues in individual case work that may be the result of systemic issues.
    2. Inform clients about systemic issues, the impact they may be having and options for recourse, including submitting complaints and provide opportunities for clients to participate in systemic advocacy.
    3. Keep records/case notes with view to using them for systemic advocacy.
    4. Request consent from client to take systemic action involving complaints on their behalf.
    5. Write case studies to contribute to systemic advocacy.
    6. Identify the target audience for the evidence of systemic change.
    7. Stay informed about current and emerging systemic issues.
  1. Share evidence with relevant parties.
    1. Research existing systemic advocacy underway.
    2. Engage with financial counselling peak bodies and other key advocacy groups.
    3. Participate in roundtables, working groups and other key groups that effect change.

20 Comments

Typo

"1.2 Provide financial counselling services in a manner that is consistent with the ethos of the financial counselling sector."

Michelle Ludwig 10.11.2021 01.05PM

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Element 4

"Could include PC that address developing relationships with community stakeholders, developing plans for systemic advocacy, documenting systemic advocacy efforts and following agency policies and practices in conducting systemic advocacy. "

Fiona Pettiford 05.11.2021 03.14PM

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Very broad

"There are so many topics and skills covered in this one unit - the strengths-based counselling approach, assisting clients who are experiencing problem gambling, family violence, mental illness, elder abuse, and other factors, and identifying systemic issues and participating in systemic advocacy. I would also highlight that Financial Counsellors use, and therefore need to know about, (1) listening skills / counselling microskills and (2) the solution-focused counselling approach which is a short-term approach in which we consider the client the expert in their own lives. With so much information covered in one unit, each skill can only be covered briefly which will mean that new Financial Counsellors enter the profession with very little training in each. I suggest breaking this unit up into several units to ensure enough time can be spent training student Financial Counsellors in each of these skills."

Claire Sambell 04.11.2021 11.46AM

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1 Reply

"Agree"

Fiona Pettiford 05.11.2021 03.09PM

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element and PC comments

"3 – Wording. ‘Adjust practice’? Is this appropriate wording? 4 Strategies are not included – nothing about engaging with stakeholders 5 What are the outcomes? Research for what purpose? "

Rosalie Duke-Stanley 02.11.2021 07.18PM

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2 Replies

"Agreed - 'adjust Practice' is very subjective ; stakeholder engagement is missing "

Bernadette Pasco 10.11.2021 07.40AM

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"I agree I am not comfortable with the wording 'adjust' practice' "

Michelle Ludwig 10.11.2021 01.03PM

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Element 2 - Using a strengths-based approach.

"This element is covered in units of competency ADV001, DIV001, SOH001, CSL001, CSL002, MHS005. My view is that it is unnecessary repetition of content for completion of the diploma of financial counselling."

Jill McKinlay 01.11.2021 05.00PM

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2 Replies

"agreed Jill "

Bernadette Pasco 09.11.2021 02.29PM

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"excellent point"

Sarah Davidson 09.11.2021 03.23PM

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Element 1

"This element (1.1 and 1.2) focuses on best practice frameworks and industry standards. From a teaching perspective, it is better to address these issues in FIN006 when introducing learners to concepts."

Jill McKinlay 01.11.2021 04.56PM

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3 Replies

"totally agree with this- we already have the opportunities and structure in the first three financial counselling units"

Bernadette Pasco 10.11.2021 07.21AM

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"I agree with this"

Sarah Davidson 10.11.2021 08.06AM

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"Yes, I agree with this being in FIN006. "

Natasha Syed Ali 11.11.2021 09.28AM

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Element 1. Conduct case work within a social justice framework.

"1.1 and 1.2 focuses on the financial counselling best practice framework and industry standards. This element would be better placed within CHCFIN006 as it covers essential knowledge required even prior to client engagement. "

Natasha Syed Ali 01.11.2021 02.37PM

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remove elements 1.2 and 3

"add these elements to existing unit content in CHCFIN006, CHCFIN007 and CHCFIN008 "

Bernadette Pasco 28.10.2021 07.39AM

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3 Replies

"I agree with this comment"

Sarah Davidson 04.11.2021 02.20PM

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"I agree, and focus this unit on systemic advocacy since CHCADV005 has been removed from the diploma."

Fiona Pettiford 05.11.2021 03.10PM

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"agreed"

Bernadette Pasco 09.11.2021 02.30PM

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3.

"Adjust practice - I think it needs to be less specific ie mental illness or another one added with all other relevant issues - people could become quite literal"

Christine Raymond 21.10.2021 08.22AM

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Foundation skills

FOUNDATION SKILLS

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS

DESCRIPTION

Reading skills to:

  •  

Writing skills to:

  •  

Oral communication skills to:

  •  

Numeracy skills to:

  •  

Learning skills to:

  •  

Problem-solving skills to:

  •  

Initiative and enterprise skills to:

  •  

Teamwork skills to:

  •  

Planning and organising skills to:

  •  

Self-management skills to:

  •  

Technology skills to:

  •  

UNIT MAPPING INFORMATION

No equivalent unit.

LINKS

Companion Volume Implementation Guide

20 Comments

reading skills

"read, interpret and analyse complex numeric statements, written legal and contract information and other complex documentation [e.g. health statements, medical reports etc.]; read legislation, policies and rules about their applications "

Bernadette Pasco 28.10.2021 07.47AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.20PM

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writing skills

"Apply English language and related grammar, etiquette and structure when writing letters; use appropriate grammar and sentence structure to represent the needs of the client; respond to complex legalistic letters in an appropriate way in writing; use appropriate etiquette in letter writing, emails and other forms of written communication. Equivalent to AQF level 5 and above "

Bernadette Pasco 28.10.2021 07.46AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.20PM

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oral communication skills

"communicate verbally using appropriate technical language and using objective approaches; ACF level 4/ 5 and above; respond to questions at hand verbally and without judgment; assist the client to formulate oral communication "

Bernadette Pasco 28.10.2021 07.46AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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Numeracy skills

"AQF level 5 and above - understand complex financial statements; interpret financial offeres to provide information to the client; apply excellence in numeracy in written and oral advocacy for the client "

Bernadette Pasco 28.10.2021 07.45AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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learning skills

"proactive learning approach; ability to seek information, set learning goals and work to improve professional performance"

Bernadette Pasco 28.10.2021 07.45AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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interpretive and enterprise skills

"interpret complex information and apply emotional intelligence, knowledge and common sense to client and workplace situations"

Bernadette Pasco 28.10.2021 07.45AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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teamwork skills

"broad range of communication and collaboration skills to assist team function and development to support organisational structure to achieve client outcomes "

Bernadette Pasco 28.10.2021 07.44AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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planning and organisational skills

"able to apply knowledge and skills to the needs of the organisation, the client and the team within time constraints; demonstrated ability to plan work activities to meet the purpose of the organisation and client objectives within context of the financial counsellor role"

Bernadette Pasco 28.10.2021 07.44AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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self management skills

"ability to understand scope of practice, risk frameworks; able to practice self- reflection and demonstrate self-awareness; seeks to improve practice and seeks support when work impacts well-being "

Bernadette Pasco 28.10.2021 07.44AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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technology

"create and write word documents, use excel and basic programs; able to use Word functions such as track changes and other collaboration software; ability to use online services to assist the client with advocacy such as lodging complaints and sharing documents with creditors; use online services to engage in continuous professional development activities; understand and use communication platforms like email, sharepoint; understand and apply cybersecurity and document security protocols "

Bernadette Pasco 28.10.2021 07.43AM

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1 Reply

"I agree with this comment"

Sarah Davidson 04.11.2021 02.21PM

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Performance evidence

TITLE

Assessment Requirements for CHCFIN009 Provide financial counselling within a social justice framework

PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • performed the activities outlined in the performance criteria of this unit during a period of 220 hours of work in a financial counselling agency that has met the requirements for the Australian Securities and Investments Commission (ASIC) exemptions from holding a financial services or credit licence or in an appropriate simulated environment.
  • used critical thinking and problem-solving to provide advice to at least 5 different clients, ensuring that each of the following issues are present for at least one client:
    • problem gambling
    • domestic and family violence
    • alcohol, drugs or substance abuse
    • elder abuse
    • mental illness
  • write one case study based on a client scenario for use in systemic advocacy.

5 Comments

performance evidence

"the performance evidence needs to capture more of the knowledge evidence so that all RTOs have to undertake this as part of the assessment in a real way. it should be linked to Learning in the Workplace. The student must provide all of the following evidence for each of the 5 clients in the form of a client file for each client that includes completed documentation for: 1. full assessment including clear identification of (i) urgent issues [triage] including screening processes (ii) financial and (iii) underlying issues; 2. Statement of income and expenses; assets and liabilities and Statement of financial position used for advocacy [must use FCA Statement of Financial Position]; 3. outline/ summary of complex issues including affected others, family violence, homelessness, problem gambling, victim of crime, mental health etc. 4. case plan and related processes 5. client agreement to enter service and other agency-like documents 6. conflict of interest check 7. case notes 8. creditor list 9. advocacy letters 10. copy of complaint to IDR/ EDR 11. case progress - e.g. planning for case closure 12. referral to other services [letters and notes or referral forms] 13. checklists [e.g. bankruptcy checklist] 14. process for case closure [client perspective] 15. case closure letter 16. agency process for closing the file. The student must write a client case study for each client. this case study should include a full summary of the client situation, actions and outcomes along with identified systemic issues and actions to progress the systemic issue to the regulator, peak bodies etc. The 5 clients should engaged with in a real financial counselling workplace or virtual financial counselling workplace [STEPS] with the client information to be captured across the three financial counselling units [FIN006, 007 and 008] , with the student building the client profile and documentation as they go through their learning in the workplace experience. Performance evidence should give option for 3 additional clients through STEPS only should the student not be able to attend clients with the complex matters that relate to DFV, small business, problem gambling or other addictions So that means that the practices around DFV, gambling/ addictions and small business could be specifically captured through the student working with STEPS."

Bernadette Pasco 09.11.2021 02.31PM

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1 Reply

"agreed"

Sarah Davidson 09.11.2021 03.22PM

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Performance Evidence 2 - ensuring that each of the following issues are present for at least one cli

"Some of the presenting issues listed require specialist financial counselling (eg: problem gambling) and it is unlikely that a student on work placement would be supporting a client with problem gambling issues. Not all financial counselling agencies will have problem gambling specialists. Further, there are other presenting issues to consider such as homelessness. relationship breakdown, job loss/job insecurity. "

Jill McKinlay 28.10.2021 02.46PM

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2 Replies

"I agree with this comment and not only for problem gambling but also elder abuse and AOD"

Sarah Davidson 04.11.2021 02.22PM

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"agreed"

Sarah Davidson 09.11.2021 03.22PM

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Knowledge evidence

KNOWLEDGE EVIDENCE

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • social justice framework, including: 
    • understanding systemic causes of inequality
  • being aware of the impact of structures of power on vulnerable people:
    • generational trauma
    • decision making under scarcity
  • history of the financial counselling sector:
    • social justice beginnings
    • campaigns for change
  • Australian financial counselling code of ethical practice
  • trauma informed practice
  • client-centred, strengths-based approaches to financial counselling and other models consistent with these approaches
  • work health and safety
  • scope and limitations of the financial counselling role
  • practitioner/client boundaries, particularly with regard to the provision of therapeutic counselling
  • models for self-care
  • indicators of high-risk aspects of client situations:
    • problem gambling
    • domestic and family violence
    • alcohol, drugs and substance abuse
    • elder abuse
    • mental Illness
    • other factors
  • adjustment to practice prevent further harm to client for:
    • problem gambling
    • domestic and family violence
    • alcohol, drugs and substance abuse
    • elder abuse
    • mental Illness
    • other factors
  • referral pathways for high-risk aspects of client situations:
    • problem gambling
    • domestic and family violence
    • alcohol, drugs and substance abuse
    • elder abuse
    • mental Illness
    • other factors
  • indicators of the presence of systemic issues, including:
    • unfair outcomes permitted by existing systems
    • pattern poor outcomes associated with one creditor or industry
    • poor outcomes for clients associated with new products
  • structure and role of peak bodies in the financial counselling sector
  • regulators and roles, peak industry bodies
  • financial services - APRA, ASIC
  • competition and consumer protection - ACCC
  • energy - AER or state-based bodies
  • peak industry bodies for banks (ABA), telcos (Comms Alliance), finance companies & BNPL (AFIA)
  • procedures for making a complaint:
    • bodies to complain to - ASIC, ACCC.
    • how to draft
    • what evidence is required
    • why this is important
    • the complaints process
  • principles of writing case notes, including:
    • when to make a file note
    • what information should be included
    • professional standards and practices for file notes
    • case review
  • aspects of informed consent including:
    • privacy statement
    • checking for understanding
    • varying or ending agreement
  • process for writing case studies that support systemic advocacy:
    • targeting case study to appropriate recipient
    • clearly stating the problem or systemic issue
    • providing details of client situation
    • detrimental impact of the systemic issue on the financial and personal situation of client
    • course of action that may address the issue
  • key sources of information and resources including:
    • FCA toolkit
    • NDH website
    • State Association resources.

10 Comments

structures for complaints

"the structure for legislation and associated complaints mechanisms is also covered in CHCLEG002 which is a core unit in the Diploma "

Bernadette Pasco 10.11.2021 07.39AM

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1 Reply

"I agree with this"

Sarah Davidson 10.11.2021 08.05AM

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adjustment to practice

"Adjustment to practice is a subjective statement - it does not imply boundaries for practice - the key areas outlined are significantly complex and the nominal hours for this unit would need to be large to be able to facilitate appropriate approaches - e.g. problem gambling, domestic and family violence, alcohol, drugs and substance abuse, elder abuse"

Bernadette Pasco 10.11.2021 07.37AM

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"The following knowledge evidence - "indicators of the presence of systemic issues, including: unfair outcomes permitted by existing systems pattern poor outcomes associated with one creditor or industry poor outcomes for clients associated with new products" would need to rely on accurate industry data and trends - so the knowledge evidence should require that students engage in knowledge seeking that relates to current undustry actions and reports, rather than a subjective approach to unfair outcomes, patterns of poor outcomes etc."

Bernadette Pasco 10.11.2021 07.34AM

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1 Reply

"I agree with this"

Sarah Davidson 10.11.2021 08.05AM

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knowledge evidence

"many aspects of this knowledge evidence is part of the first three financial counselling units - e.g. informed consent, writing case notes, referral pathways, history of the financial counselling sector "

Bernadette Pasco 10.11.2021 07.27AM

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1 Reply

"I agree with this"

Sarah Davidson 10.11.2021 08.04AM

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"Writing case studies are important but are one of many tools that financial counsellors should feel competent and confident in when engage in systemic advocacy, particularly on issues that impact their community and require local and diverse community voices. For example confidence to engage with local MPs and media ensures there is a diversity of voices being heard about systemic issues. "

Jillian Williams 05.11.2021 09.48AM

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2 Replies

"this is the focus of the current ADV005, which allows the exploration of many aspects of systemic advocacy that Jillian mentions- the knowledge evidence as outlined in this new unit narrows the focus to financial counselling casework and does not allow the financial counsellor to develop the broader skills such as engagement with local MPs, regulators and media etc. "

Bernadette Pasco 09.11.2021 02.34PM

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"Agreed"

Sarah Davidson 09.11.2021 03.21PM

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Assessment conditions

ASSESSMENT CONDITIONS

Skills must be demonstrated in the workplace or with simulations and scenarios developed by Financial Counselling Australia capturing the full range of contexts and situations.

 

Assessment must ensure access to:

  • client financial information
  • case studies.

 

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

LINKS

Companion Volume Implementation Guide

1 Comments

assessment conditions

"should also include the availability of templates for the presentation of case studies and systemic advocacy project planning etc. Assessment must ensure access to EDR schemes and relevant information access to financial counselling industry campaigns and real feedback; it is unlikely that this can be tested on placement since there will not be enough time to identify the systemic issue and develop an action plan etc. "

Bernadette Pasco 10.11.2021 07.31AM

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