Individual Support, Ageing and Disability - Draft 2

CHCDIS016_Develop and provide person-centred service responses Draft 2.0

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Unit application and prerequisites

UNIT CODE

CHCDIS016

UNIT TITLE

Develop and provide person-centred service responses

APPLICATION

This unit describes the skills and knowledge required to develop, implement and monitor service responses with a person with disability. Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service delivery which supports the person’s aspirations, needs, rights and interests.

 

This unit applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.

 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

 

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

PREREQUISITE UNIT

Nil

COMPETENCY FIELD

Nil

UNIT SECTOR

Disability Support

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Elements and performance criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Work with the person to develop and implement person-centred responses.

 

 

    1. Collaborate with the person with disability, their family, carer or others identified by the person to actively develop responses that meets the person’s aspirations, needs, rights and preferences.
    2. Work with the person to develop responses that cater to their individual differences, rights, needs and preferences.
    3. Identify and support the person’s use of assistive technologies in meeting their individual needs.
    4. Consult with the person to communicate their needs to family, carer or others identified by the person.
    5. Use mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses.
    6. Make available resources to meet the person’s needs and seek provision of services from other workers or agencies as required.
    7. Complete, maintain and store all relevant documentation relating to the person and the service delivery in accordance with organisational policies and procedures.
  1. Review and monitor person-centred responses.

 

 

 

 

    1. Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family, carer or others identified by the person. 
    2. Work with the person to identify and take action to improve areas of the responses that have not met the person’s needs and preferences.
    3. Consult with the person to identify gaps in assistive technology needs and report according to organisational policies and procedures.
    4. Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability.
    5. Work with the person to identify potential training opportunities to meet their changing needs.
    6. Ensure changes to service delivery are within policy and budgetary frameworks and meet procedural and legislative requirements, while maintaining high standards of delivery.
  1. Provide service delivery within a quality framework.
    1. Follow organisational policies and procedures for service delivery for the individual in line with the organisation’s quality system.
    2. Identify any barriers that may impact on delivery of high-quality service and report to supervisor.
    3. Regularly review organisational policies and procedures for service delivery to reflect the changing aspirations, needs and preferences of people with disability.
    4. Regularly review organisational policies and procedures for service delivery to reflect industry best practice and relevant legislative changes.

3 Comments

Possible amendment to 1.4

"This criterion should also reference substitute decision-makers."

Advance Care Planning Australia 27.07.2021 11.20PM

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Possible amendment to 1.2

"The criterion should be amended so it is also inclusive of values. I.e. Work with the person to develop responses that cater to their individual differences, rights, needs, values and preferences."

Advance Care Planning Australia 27.07.2021 11.19PM

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Possible amendment to 1.1

"It is recommended that this criterion is amended to include reference to someone’s substitute decision-maker and also make reference to one’s values."

Advance Care Planning Australia 27.07.2021 11.18PM

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Foundation skills

FOUNDATION SKILLS

Foundation skills essential to performance are explicit in the Performance Criteria of this unit of competency.

UNIT MAPPING INFORMATION

CHCDIS005 Develop and provide person-centred service responses.

LINKS

Companion Volume Implementation Guide

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Performance evidence

TITLE

Assessment Requirements for CHCDIS016 Develop and provide person-centred service responses

PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • followed procedures for person-centred service delivery in line with the organisation’s quality system, including:
    • developing and implementing at least three different person-centred service responses to meet the aspirations, needs, rights and preferences for people with disability, two in a simulated environment and one in the workplace
    • reviewed and monitored at least three individual service responses, two in a simulated environment and one in the workplace, and made changes that are:
      • necessary to improve quality service delivery
      • met changing needs of the person
      • addressed barriers
      • responded to legislative changes
  • performed the activities outlined in the performance criteria of this unit during a period of at least 60 hours of direct support work.

1 Comments

Simulation

"AC: "All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in the workplace". "Two in a simulated environment and one in the workplace". It would be better to have it as demonstrated at least once in the WP and using simuation where it cannot be met in the WP"

Karen Voce 26.07.2021 02.24AM

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Knowledge evidence

KNOWLEDGE EVIDENCE

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • relevant networks and services in the broader community
  • current best practice approaches for service delivery
  • procedural and legislative requirements for service delivery
  • policy and budgetary frameworks for service delivery
  • quality frameworks for service delivery as defined by state or territory requirements
  • legal and ethical considerations for working with people with disability:
    • discrimination
    • dignity of risk
    • duty of care
    • human rights, including the United Nations convention on the rights of persons with disabilities (UNCRPD)
    • mandatory reporting
    • privacy, confidentiality and disclosure
    • work health and safety
  • principles of:
    • empowerment
    • human rights-based approach
    • person-centred practice
    • strengths-based approach
    • access and equity
  • scope and breadth of assistive technologies used across the life domains, including but not limited to:
    • self-care
    • continence and hygiene
    • communication
    • mobility and transferring
    • cognition and memory loss
    • vision and hearing
    • daily living activities
    • recreation and leisure
    • education and employment
    • home and other environments
    • eating and drinking
    • pressure management
    • carer support
  • role of assistive technologies in supporting a person’s life activities:
    • maintaining and promoting independence
    • enabling inclusion and participation
  • organisational policies and procedures for:
    • quality service delivery
    • reporting and documentation
    • reviewing policies and procedures.

5 Comments

Possible addition

"The knowledge evidence should also include reference to advance care planning and the importance of talking to a person about their values and preferences relating to future medical treatment and where appropriate encouraging them to formally document these values and preferences in an advance care directive so they can be relied on in the event the person loses decision-making capacity and can no longer make medical decisions themselves. Persons should also be encouraged to appoint a substitute decision-maker. "

Advance Care Planning Australia 27.07.2021 11.21PM

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MHV additional mental health knowledge evidence

"- current best practice approaches for services delivery, "including recovery-oriented and trauma-informed principles and practices at the organisational level" (addition) "

Louise Alexander 22.07.2021 12.56PM

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MHV additional mental health knowledge evidence

"Principles of: Sub dot points: - "Recovery-oriented approaches" (addition), "Trauma-informed practices" (addition), "Self-determination" (addition)"

Louise Alexander 22.07.2021 12.55PM

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2 Replies

"-"social and emotional wellbeing frameworks" (addition)"

Louise Alexander 28.07.2021 01.23PM

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"Excerpt from submission letter supporting this recommedation: The centrality of these principles to disability support work is supported by the following key documents: • MHV’s Psychosocial Capability Framework 2020 • The NDIS Quality and Safeguarding Commission’s NDIS Workforce Capability Framework • The NDIA’s draft Recovery Oriented Practice Framework "

Louise Alexander 28.07.2021 01.48PM

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Assessment conditions

ASSESSMENT CONDITIONS

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in the workplace, as outlined in the performance evidence.

 

Assessment must ensure access to:

  • facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies
  • individual plans and equipment or resources outlined in the plans
  • organisational policies and procedures for:
    • development, implementation, monitoring and review of person-centred programs
  • opportunities for engagement with people with disability.

 

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

LINKS

Companion Volume Implementation Guide

1 Comments

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Advance Care Planning Australia 27.07.2021 11.20PM

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