Individual Support, Ageing and Disability - Draft 2

CHCDIS021 Work effectively in disability support_Draft 2.0

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Unit application and prerequisites




Work effectively in disability support


This unit describes the performance outcomes, skills and knowledge required to work effectively in a disability support work context. The unit covers meeting job requirements, complying with organisational requirements and working in a disability sector context.


This unit applies to individuals who work with people with disability in a range of community services and health contexts. Work performed requires some discretion and judgement and will be carried out under regular direct or indirect supervision.


The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.


No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.






Disability Support


New unit

"The Queensland Nurses and Midwives' Union (QNMU) supports this new unit."

Deborah Twigg 28.07.2021 08.27AM

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unit combined and set as a core unit

"this unit should be merged with the aged care unit CHCAGE013 Work effectively in aged care - its same content and you could do multi facets delivery of work roles and make a core unit and you can also then take the knowledge evidence delivered in this unit out of others - reduce cross/multiple times we delivered items like abuse, dignity of risk etc "

Jessica Gwynne 21.07.2021 02.56PM

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2 Replies

"I agree with this comment; merge the 2 units together and include it as a Core unit with the fundamental information of the work role like Self-care, Storage and maintenence of documentation, Policies and Procedures, etc. and reduce duplication across other units. "

Karen Voce 26.07.2021 01.51AM

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"Agreed. That makes perfect (logical) sense. "

Trudy Dosiak 27.07.2021 11.01AM

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Elements and performance criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Meet job role requirements.
    1. Identify own job role requirements from position description.
    2. Discuss own job role requirements with supervisor to clarify and confirm job role scope and expectations.
    3. Recognise and refer work tasks outside own job role scope to appropriate person according to organisational reporting policies and procedures.
  1. Work within organisational requirements.
    1. Comply with professional conduct requirements.
    2. Comply with legal and human rights framework requirements relevant to disability support work.
    3. Communicate and cooperate with inter-disciplinary team members.
    4. Use digital technology to access and share workplace information.
  1. Work within a disability support context.
    1. Read individualised plans to identify tasks.
    2. Use person centred communication techniques when carrying out work tasks.
    3. Seek consent from person, carer, family or others before commencing support activities.
    4. Recognise signs of abuse and report according to organisational policies and procedures.
    5. Record, maintain and store workplace information according to organisational record keeping procedures, and privacy and confidentiality requirements.


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Foundation skills


Foundation skills essential to performance are explicit in the Performance Criteria of this unit of competency.


No equivalent unit.


Companion Volume Implementation Guide


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Performance evidence


Assessment Requirements for CHCDIS021 Work effectively in disability support


Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • undertake work in a disability support work context that involves:
    • person centred communication
    • identifying tasks from individualised plan
    • recognising scope of own job role and referrals
    • complying with professional conduct requirements
    • recognising and reporting signs of abuse
    • seeking consent for support activities
    • working with inter-disciplinary team members
    • engaging with people and organisation using technology
    • completing workplace reports and checklists
    • maintenance and storage of workplace information
    • meeting privacy and confidentiality requirements.


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Knowledge evidence


Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • support practices:
    • person-centred approaches including upholding autonomy, supporting the person to exercise choice and person’s right to self-determination
    • duty of care
    • dignity of risk
    • risk areas for abuse and systemic issues
    • types of abuse
    • delegation and supervision requirements by health professionals
  • legal and human rights frameworks including the role of the following in industry:
    • national and State/Territory statutory bodies
    • national and State/Territory-based legislation
    • Office of the Health Ombudsman
    • United Nations Convention for Disability
    • mandatory reporting
    • privacy and confidentiality of information
    • concepts of consent:
      • informed
      • un-informed
    • industry standards, codes of conduct and industry standards body relevant to disability support services
  • attitudes and stereotypes
    • paternalism
    • ableism
    • stigma
    • common misconceptions
    • dangers of values judgements regarding perceived quality of life
  • key philosophies and concepts
    • social model of disability
    • person-centred approaches
    • contemporary view on disability support
    • difference between care and support
    • empowerment of person receiving support
    • social role valorisation in the context of everyone having the right to live their life as they choose
  • industry context:
    • job roles in the disability support sector and scope of practice
    • reporting lines and delegations including working under supervision
    • roles of inter-disciplinary team members
    • key organisations within the sector
    • funding and accreditation systems
    • cultural diversity, the cultural competency requirement of the role and respect for differences
  • key issues facing disability support and community support in Australia
  • individual care plans including purpose and key contents
  • different types of disability and functional capacity
  • current terminology used in disability support
  • risk assessment framework in terms of:
    • personal care worker role
    • working in a person’s home
    • assisting a person to engage outside of their regular setting
    • planning an activity
    • medication
  • restrictive practices:
    • types of restrictive practices
    • parameters for use.


MHV additional mental health knowledge evidence

"key philosophies and concepts: Sub dot points: - "recovery-oriented practice" (addition) - "trauma-informed support" (addition) - "self determination" (addition)"

Louise Alexander 22.07.2021 03.58PM

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2 Replies

"-"social and emotional wellbeing frameworks" (addition)"

Louise Alexander 28.07.2021 01.28PM

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"Excerpt from submission letter supporting this recommedation: The centrality of these principles to disability support work is supported by the following key documents: • MHV’s Psychosocial Capability Framework 2020 • The NDIS Quality and Safeguarding Commission’s NDIS Workforce Capability Framework • The NDIA’s draft Recovery Oriented Practice Framework "

Louise Alexander 28.07.2021 01.52PM

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Assessment conditions


Skills must be demonstrated in the workplace or a simulated environment that reflects workplace conditions the disability support sector.


Assessment must ensure access to:

  • facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies.


Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Companion Volume Implementation Guide


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