This unit describes the performance outcomes, skills and knowledge required to provide responsible online wagering services, and to assist those customers who may be at risk of or are already experiencing harm from online wagering.
Responsible provision of online wagering services must be undertaken whenever such services are provided and is an essential underpinning skill for all personnel involved in the provision of wagering services, or with the capacity to influence wagering services. This may include online wagering that is conducted using any telecommunication service.
Job roles within online wagering services would include management and operational staff involved in the provision of online wagering services, responsible gaming officer, marketing staff and data collection officers and analysts.
The unit also relates to satisfying the requirements for providing responsible online wagering services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this may be a required certification unit for certain nominated personnel operating online wagering services.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine any specific state or territory regulation that is applicable, as well as accreditation arrangements for courses, trainers and assessors.