Provide basic health service information to clients
This unit describes the performance outcomes, skills and knowledge required to provide general information about available health services according to the needs of clients. It requires the ability to gather relevant information and explain basic details.
This unit is specific to Aboriginal and/or Torres Strait Islander people working under direct supervision to support the provision of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities
No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication.
Health Care and Support
Aboriginal and/or Torres Strait Islander Health
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
- Clarify client needs for health service information.
- Use effective questioning and actively listen to identify client information needs.
- Consider cultural practices and beliefs when clarifying information needs of the client.
- Seek assistance from supervisor, as required, to clarify client needs and appropriate sources of information.
- Gather information that will meet client needs.
- Provide basic information about health services to client.
- Use effective and culturally safe communication to deliver relevant health service information to the client.
- Provide clear explanations of services offered by own health service organisation.
- Provide basic details about external health service providers and types of services available in the community, state or territory.
- Identify and use consumer based information resources relevant to client’s need to support client understanding.
- Seek assistance from supervisor when client’s information needs exceed level of own ability.
- Confirm client understanding of information and seek feedback to ensure information needs are satisfied.
- Accurately record details of client interaction according to organisational procedures.
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:
- interpret sometimes unfamiliar but plain language information about health and support services.
Writing skills to:
- use fundamental sentence structure to complete forms and notes about client interaction.
Oral communication skills to:
- ask open and closed probe questions and actively listen to determine client’s information needs and their understanding of information provided.
Learning skills to:
- use information gathered to extend knowledge of health and support services available in the community and further afield.
UNIT MAPPING INFORMATION
No equivalent unit.
For details, refer to the full mapping table in the Draft 2 Validation Guide.
Companion Volume Implementation Guide