Provide support to clients affected by loss, grief or trauma
This unit describes the performance outcomes, skills and knowledge required to provide primary support to Aboriginal and/or Torres Strait Islander clients affected by grief, loss or trauma. It requires the ability to use empathy, sensitivity and culturally safe communication skills to clarify the client’s experience and offer appropriate support, referral and information. Support is based on a sound knowledge of how loss, grief and trauma impact on Aboriginal and/or Torres Strait Islander communities.
This unit is specific to Aboriginal and/or Torres Strait Islander people working as health workers or health practitioners. They work as part of a multidisciplinary primary health care team to provide primary support to Aboriginal and/or Torres Strait Islander clients but this unit does not provide skills for counselling clients.
No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication. For information about practitioner registration and accredited courses of study, contact the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSIHPBA).
Social and Emotional Wellbeing
Aboriginal and/or Torres Strait Islander Health
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
- Clarify client experience of loss, grief or trauma.
- Identify and work within the scope and limitations of own role in supporting clients experiencing loss, grief or trauma.
- Identify own values and attitudes about loss, grief and trauma and ensure that these do not negatively impact professional interactions.
- Seek information from client about their experience of loss, grief or trauma and its impacts.
- Show empathy, sensitivity and professionalism in all interactions.
- Take account of historical and trans-generational impacts of loss, grief or trauma on Aboriginal and/or Torres Strait Islander people when interacting with clients.
- Identify situations of imminent risk to the health and safety of the person or others and make appropriate referrals for crisis intervention.
- Support clients to cope with loss, grief or trauma.
- Communicate consistently in culturally appropriate and safe ways.
- Show respect for the different ways that individuals, families and communities express and respond to loss, grief or trauma.
- Identify and promote the use of client’s own support networks in the healing process.
- Provide information to clients about self-care strategies for coping with loss, grief and trauma.
- Suggest formal and informal support options to clients and establish their preferences for their own healing.
- Provide resources and information about grief, loss and trauma support services.
- Provide culturally appropriate consumer based education resources about managing loss, grief and trauma to clients and their families.
- Inform clients about available loss, grief and trauma support services and facilitate access according to client needs and preferences.
- Complete documentation and provide follow-up support.
- Update client records to include details of services, information and referrals provided to client, according to organisational procedures.
- Plan and provide continuity of support in consultation with client and multidisciplinary team.
- Organise follow-up support for clients using organisational client information systems and follow up procedures.
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:
- interpret detailed and sometimes unfamiliar plain language consumer based education resources.
Writing skills to:
- use fundamental sentence structure, health terminology and abbreviations to complete forms and reports that require factual and subjective information.
Oral communication skills to:
- use language and terms sensitive to clients’ values and emotional state
- ask open and closed probe questions and actively listen to elicit information and preferences from clients.
Learning skills to:
- use information provided in credible evidence based consumer resources to update and extend knowledge of support services for loss, grief and trauma.
Initiative and enterprise skills to:
- source information that meets the specific needs of clients and families.
UNIT MAPPING INFORMATION
No equivalent unit.
For details, refer to the full mapping table in the Draft 2 Validation Guide.
Companion Volume Implementation Guide