Work in an Aboriginal and/or Torres Strait Islander health support role
This unit describes the performance outcomes, skills and knowledge required to work effectively in a primary health care support role within an Aboriginal and/or Torres Strait Islander health service.
It requires the ability to work and communicate in culturally safe ways with an understanding of historical and social factors that affect community health. It covers requirements to complete day-to-day tasks using effective work practices and to identify future career options.
This unit is specific to Aboriginal and/or Torres Strait Islander people working under direct supervision to support the provision of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities. It underpins effective performance for a range of day-to-day activities.
No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication.
Working in Aboriginal and/or Torres Strait Islander Health
Aboriginal and/or Torres Strait Islander Health
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
- Identify factors that affect Aboriginal and/or Torres Strait Islander health.
- Identify and consider national and local historical factors for Aboriginal and/or Torres Strait Islander people that could affect their health and wellbeing.
- Identify and consider the effects of social, political, economic and environmental factors on the health and wellbeing of Aboriginal and/or Torres Strait Islander people
- Work and communicate in culturally safe ways.
- Show respect for local community values, beliefs and gender roles when supporting health care services to Aboriginal and/or Torres Strait Islander people.
- Communicate in culturally appropriate and safe ways with clients, their significant others and community members during all interactions.
- Deliver support services according to organisational policies and procedures and cultural safety protocols for the community.
- Maintain confidentiality of client information regardless of personal, family and community pressures or status.
- Identify roles and own role in the organisation.
- Identify individual personnel in the organisation and their role.
- Identify purpose, scope and boundaries of own role in supporting the provision of health care.
- Confirm lines of supervision for reporting and clarifying issues.
- Identify and consider how own role contributes to the organisation’s work to provide primary health care in the Aboriginal and/or Torres Strait Islander community.
- Use effective work practices to complete tasks.
- Plan and organise daily work activities to complete allocated tasks within given timeframes.
- Act promptly on instructions, information and follow procedures relevant to the task.
- Locate and use required workplace forms, processes and systems to complete work tasks accurately.
- Identify and wear appropriate clothing, footwear and personal protective equipment suited to tasks.
- Seek advice and direction from appropriate staff to clarify workplace instruction and information.
- Complete all designated work tasks on time and to required organisational standards.
- Identify future pathways.
- Reflect on work performances and identify own strengths and areas for improvement.
- Seek feedback on work performance from supervisor and primary health care team members.
- Discuss options for skill and knowledge development with supervisor and primary health care team members.
- Identify opportunities for learning to improve own skills and knowledge and to further career opportunities in primary health care.
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:
- interpret detailed familiar organisational policies and procedures with assistance from supervisors
Writing skills to:
- use fundamental sentence structure to complete forms and basic reports that require factual information
- produce client based documents that use culturally appropriate and safe terms.
Oral communication skills to:
- ask open and closed probe questions and actively listen to determine own understanding of instructions
- adhere to cultural protocols to deliver client information and ask questions clearly and safely
- interpret and respond appropriately to common cultural non-verbal cues.
Numeracy skills to:
- calculate estimated time to complete works tasks.
Problem-solving skills to:
- prioritise and complete competing tasks within designated timeframes.
UNIT MAPPING INFORMATION
No equivalent unit.
For details, refer to the full mapping table in the Draft 2 Validation Guide.
Companion Volume Implementation Guide