PSP Public Sector Training Package

Heather Glass 17.07.2021

"Is it appropriate that PC 4.1 is a repetition of the title of the element? PC 4.2 would appear to logically need to come before PC 4.1. Add a PC: 'Do not leave interpreter alone with LOTE client(s), perhaps as an addendum to PC 4.3. PC 4.4 is a repetition of PC 3.7. Consolidate PC 3.7 into PC 4.4."

Public Sector - Draft 1

PSPGEN040 Work with interpreters Draft 1

Heather Glass 17.07.2021

"It is not clear what this criterion means. Apart from anything else, 'refer problems' to whom? Is this criterion about complaints about the interpreter, or grievances from the client or the interpreter? Then might they be better addressed by an additional element or inclusion in the last element, but that element to have a different title? Or perhaps this criterion is about an interpreter who has been improperly matched to the job, the public servant has developed concerns about the effectiveness of communication and wants to terminate the encounter, lodge a complaint about the interpreter and find another interpreter. Neither possibility would appear to have much to do with cultural or societal differences (and it's unclear what those constitute), or situational or ethical issues (again, it's unclear what those might constitute). PC 3.7 would also appear to be a duplication of PC 4.4. Suggest relocating 3.6 and 3.7 to, for example, an Element 5 and better positioning Element 4, as monitoring the safety and wellbeing of an interpreter is something that should be happening while using interpreting services and before standing a poor interpreter down or debriefing an interpreter. There does need to be a PC or an element that addresses the need to be alert to poor interpreting, or difficulties in communication. For example, observable problems might be if there are conversations going on between the interpreter and the public servant to the exclusion of the client, or vice versa, in which case the interpreter needs to be reminded to interpret everything. The answers coming back from questions asked may not seem to be on point, in which case the public servant needs to use mirror techniques, broken record techniques, alternative questions, and active listening techniques in general to be sure they and the client are understanding each other."

Public Sector - Draft 1

PSPGEN040 Work with interpreters Draft 1

Heather Glass 16.07.2021

"Also add: 'levels of interpreter competence and skills and knowledge needed to achieve varying communication outcomes'"

Public Sector - Draft 1

PSPGEN040 Work with interpreters Draft 1