This unit describes the performance outcomes, skills and knowledge required to contribute to conflict management in the workplace between self and others.
This unit applies to those working in a role where they may be required to deal with conflict in the workplace. Those undertaking this unit would generally work independently, performing complex tasks in a range of familiar and unfamiliar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.