This unit describes the performance outcomes, skills and knowledge required to use complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff.
This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work autonomously with management responsibilities performing complex tasks, in a range of familiar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.