This unit describes the performance outcomes, skills and knowledge required to provide assistance to recipients of government benefits and entitlements with managing their own service offers.
This unit applies to those working as customer service officers providing assistance to government benefit recipients. Those undertaking this unit work independently with supervision responsibilities, while performing complex tasks in familiar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.