This unit describes the performance outcomes, skills and knowledge required to assist users of government services who have complex needs.
This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context. Those undertaking this unit work autonomously in consultation with others, performing complex tasks in a range of familiar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.