This unit describes the performance outcomes, skills and knowledge required to manage the promotion, delivery and review of client service within complex or changing circumstances in the public sector.
This unit applies to those working in management roles responsible for quality control. Those undertaking this unit would work autonomously with management responsibilities, performing complex tasks in a range of familiar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.