Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
- Articulate and authorise investigations strategy
- Link investigations strategy to objectives of the organisational compliance strategy.
- Use strategy to communicate the roles of staff in investigations.
- Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.
- Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.
- Include documented organisational procedures for handling investigations in guidelines.
- Address staff training and maintenance of standards in the development of the guidelines.
- Evaluate process of investigations
- Establish scheduled times for evaluation and review.
- Develop and communicate consultation, review and development processes.
- Establish quality assurance review programs to maintain or enhance the integrity of policies and procedures.
- Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.
- Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.
- Manage statutory reporting obligations.
- Evaluate outcomes of investigations
- Report on resolution rate of investigations and analyse for improvement.
- Amend strategic directions to improve the rate of investigation resolution and time taken to complete investigations.
- Handle complaints
- Establish strategies to handle a range of situations that may impact on the reputation of the organisation.
- Implement policy and procedures to facilitate the reporting of potentially serious situations.
- Authorise investigations
- Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.
- Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.
- Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.
- Change strategic direction of investigations
- Balance broader policy directives with organisational needs and demands.
- Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.
- Build links at policy level with other organisations and policy makers
- Use opportunities for liaison with other investigation managers to extend knowledge and improve links within the profession.
- Encourage staff to build relationships with peers in other organisations.
- Take opportunities to promote the organisation and the investigations profession with policy makers and the public.
- Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.
- Establish and maintain relationships with other relevant stakeholders.