SIR Retail Services and SIR07 Retail Services Training Package

Recent Comments

Jeffrey Lehrer 05.04.2019

"Hello Vicki, I am curious if we need a full qualification and if we do what do you imagine they would look like. Regards Jeffrey"

Online & Social Media Training Package Products - Draft 2

1_Understand the use of social media for business purposes_Draft 2

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Sandra Motallebi 27.03.2019

"Wondering if there is an opportunity to address the laws that govern copyright/ defamation issues that might arise from overseas engagement. While some organisations or businesses may be domestically located, their customers and social media audience may extend internationally. Issues may arise from customer audience engagement or from the administrator's posts/ responses and could affect what the organisation/ business is liable for or simply result in unexpected damage to their reputation."

Online & Social Media Training Package Products - Draft 2

OSM002_Maintain ethical and professional standards_Draft 2

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Liz Pilkington 20.03.2019

"It mentions "from information collected, provide an overview evaluation of each of the above topics in a written or verbal report" but verbal (oral) is not listed as a foundation skill. Does this matter?"

Online & Social Media Training Package Products - Draft 2

OSM002_Maintain ethical and professional standards_Draft 2

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The SIR Retail Services Training Package contains qualifications relating to a range of job roles in the wholesale, retail and community pharmacy sectors.

Qualifications within this package include those providing skills for people working in the retail and wholesale sectors in job roles such as retail assistant, merchandise manager, sales representative, visual merchandiser, pharmacy assistant, store manager, pharmacy dispensary technician, wholesaler and merchandise buyer or planner, to name a few. 

There is a range of qualifications in this package from Certificate I through to Diploma, as well as Skill Sets covering a variety of specific skill areas. These may be completed independently, or supplementary to a qualification to provide a definitive set of skills in a particular area or job role. Skill sets cover areas including community pharmacy operations, online retail, e-commerce and merchandise management. 

Components of the SIR Retail Services Training Package will be reviewed from time to time, generally according to the schedule outlined in the Industry Skills Forecast relevant to this training package. You can view and download the Industry Skills Forecast that relates to the SIR Retail Services Training Package by visiting our Wholesale Retail and Personal Services Industry Reference Committee page. 

Projects that are currently open for feedback are listed below. We look forward to your involvement and receiving your input. For detailed instructions on how to submit your feedback, CLICK HERE

CLICK HERE to view and access a full list of the SIR Retail Services Training Package qualifications.

Projects Open for Feedback

There are currently no open projects in this training package.

Projects Closed for Feedback

Online & Social Media Training Package Products - Draft 2

Feedback closed 05.04.2019

SkillsIQ, on behalf of the Australian Industry and Skills Committee (AISC), is undertaking a cross-sector project to address the common skills needs of industries in relation to Consumer Engagement via Online & Social Media.
After conducting an extensive multi-channel consultation, new Units of Competency and Skill Sets were developed to meet skills gaps confirmed by industries. Consultation on Draft 1 versions was closed in early December 2018 and as a result of the feedback received, a number of amendments were made to action the development of Draft 2. Please refer to the Validation Guide (available below) for a summary of the changes applied.

National validation of Draft 2 is now closed. 

 You are invited to review and provide feedback on the following Draft 2 Training Package Products:

Seven Units of Competency 

Note: For the purposes of drafting, interim Unit codes have been assigned. 

  • OSM001 Identify social media and online platforms
  • OSM002 Maintain ethical and professional standards when using social media and online platforms
  • OSM003 Use social media and online tools
  • OSM004 Analyse performance of social media and online business tools
  • OSM005 Develop a basic website for customer engagement
  • OSM006 Develop and manage social media and online strategies
  • OSM007 Manage risk to organisational reputation in an online setting.

Four Skill Sets

Understand the use of social media for business purposes Skill Set

  • OSM001 Identify social media and online platforms
  • OSM002 Maintain ethical and professional standards when using social media and online platforms.

Implement social media and online customer engagement Skill Set

  • OSM001 Identify social media and online platforms
  • OSM002 Maintain ethical and professional standards when using social media and online platforms
  • OSM003 Use social media and online tools
  • OSM004 Analyse performance of social media and online business tools.

    Manage and implement social media and online customer engagement Skill Set
  • OSM002 Maintain ethical and professional standards when using social media and online platforms
  • OSM003 Use social media and online tools
  • OSM004 Analyse performance of social media and online business tools
  • OSM006 Develop and manage social media and online strategies
  • OSM007 Manage risk to organisational reputation in an online setting.

    Develop an online presence for customer engagement Skill Set.
  • OSM002 Maintain ethical and professional standards when using social media and online platforms
  • OSM003 Use social media and online tools
  • OSM004 Analyse performance of social media and online business tools
  • OSM005 Develop a basic website for customer engagement
  • OSM007 Manage risk to organisational reputation in an online setting.

7 Comments | Last Comment 05.04.2019
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Online & Social Media Training Package Products - Draft 1

Feedback closed 03.12.2018

The Australian Industry and Skills Committee (AISC) has identified eight cross-sector areas for the development of common Training Package Products in order to address common skills needs identified in Industry Skills Forecasts. SkillsIQ has been commissioned by the AISC to lead the cross-sector project Online & Social Media.

An extensive multi-channel consultation process has been completed which has gathered the views of a range of stakeholders across multiple industries in each state and territory and identified common skills needs. Stakeholders have included employees, employers, and representatives from government, professional associations, and training organisations.

The consultation has confirmed that there is overwhelming support for training in skills to conduct online & social media consumer engagement across all industries.

Consultation has indicated the need for eight new Units of Competency and four Skill Sets.

National consultation on Draft 1 of these new Training Package Products is now closed. 

24 Comments | Last Comment 02.12.2018
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