The SIR Retail Services Training Package contains qualifications relating to a range of job roles in the wholesale, retail and community pharmacy sectors.
Qualifications within this package include those providing skills for people working in the retail and wholesale sectors in job roles such as retail assistant, merchandise manager, sales representative, visual merchandiser, pharmacy assistant, store manager, pharmacy dispensary technician, wholesaler and merchandise buyer or planner, to name a few.
There is a range of qualifications in this package from Certificate I through to Diploma, as well as Skill Sets covering a variety of specific skill areas. These may be completed independently, or supplementary to a qualification to provide a definitive set of skills in a particular area or job role. Skill sets cover areas including community pharmacy operations, online retail, e-commerce and merchandise management.
Components of the SIR Retail Services Training Package will be reviewed from time to time, generally according to the schedule outlined in the Industry Skills Forecast relevant to this training package. You can view and download the Industry Skills Forecast that relates to the SIR Retail Services Training Package by visiting our Wholesale Retail and Personal Services Industry Reference Committee page.
Projects that are currently open for feedback are listed below. We look forward to your involvement and receiving your input. For detailed instructions on how to submit your feedback, CLICK HERE.
CLICK HERE to view and access a full list of the SIR Retail Services Training Package qualifications.
Projects Open for Feedback
There are currently no open projects in this training package.
Projects Closed for Feedback
Managing Aggressive or Abusive Customers
Feedback closed 04.09.2020
In July 2020 the Wholesale and Retail IRC put forward a proposal to develop a new Unit of Competency to equip customer-facing workers, particularly in the retail sector, with the skills and knowledge to manage disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.