SIR Retail Services Training Package

Recent Comments

Natalie Coulter 30.04.2021

"Communication skills to: communicate and delegate specific work roles to team members that best suit their individual skill set across the styling project, time management of team members, patience, positivity and understanding Self-management skills to: enable productivity, positivity, patience, problem solving, time and stress management, self awareness and team cohesiveness and communication "

Visual Merchandising Training Package Products - Draft 2

SIRRMER022 Develop and implement creative photographic styling solution_Draft 2

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Natalie Coulter 30.04.2021

"A well considered, clear and easy to follow unit for the senior stylist in keeping with industry demands. The performance criteria adequately covers research, creative process and action for the senior stylist to lead a photographic project. "

Visual Merchandising Training Package Products - Draft 2

SIRRMER022 Develop and implement creative photographic styling solution_Draft 2

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Natalie Coulter 30.04.2021

"The strong point about this new unit is the students are developing the creative solutions (2.1-2.5) not just following a brief as outlined in the diploma course. The unit is more in depth with a focus on the stylist in the creative leadership role with additional responsibilities in project management, teamwork, and collaboration. The unit encourages the student to think entrepreneurially as a stylist running their own business would think and do, while communicating with a broader network of management including executives and potentially national and international suppliers as required by the creative concept. "

Visual Merchandising Training Package Products - Draft 2

SIRRMER022 Develop and implement creative photographic styling solution_Draft 2

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The SIR Retail Services Training Package contains qualifications relating to a range of job roles in the wholesale, retail and community pharmacy sectors.

Qualifications within this package include those providing skills for people working in the retail and wholesale sectors in job roles such as retail assistant, merchandise manager, sales representative, visual merchandiser, pharmacy assistant, store manager, pharmacy dispensary technician, wholesaler and merchandise buyer or planner, to name a few. 

There is a range of qualifications in this package from Certificate I through to Diploma, as well as Skill Sets covering a variety of specific skill areas. These may be completed independently, or supplementary to a qualification to provide a definitive set of skills in a particular area or job role. Skill sets cover areas including community pharmacy operations, online retail, e-commerce and merchandise management. 

Components of the SIR Retail Services Training Package will be reviewed from time to time, generally according to the schedule outlined in the Industry Skills Forecast relevant to this training package. You can view and download the Industry Skills Forecast that relates to the SIR Retail Services Training Package by visiting our Wholesale Retail and Personal Services Industry Reference Committee page. 

Projects that are currently open for feedback are listed below. We look forward to your involvement and receiving your input. For detailed instructions on how to submit your feedback, CLICK HERE

CLICK HERE to view and access a full list of the SIR Retail Services Training Package qualifications.

Projects Open for Feedback

There are currently no open projects in this training package.

Projects Closed for Feedback

Visual Merchandising Training Package Products - Draft 2

Feedback closed 30.04.2021

SkillsIQ, under the direction of the Wholesale and Retail Industry Reference Committee (IRC), has undertaken a project to develop a new Advanced Diploma of Visual Merchandising and five new associated Units of Competency. This will ensure that Visual Merchandisers have access to contemporary best-practice skills and knowledge in order to meet the changing requirements of their roles now and in the future.

18 Comments | Last Comment 30.04.2021
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Managing Workplace Responses to Disrespectful, Aggressive or Abusive Customer Behaviour

Feedback closed 29.01.2021

Following the approval of SIRXCEG008 Manage disrespectful, aggressive or abusive customers, the Wholesale and Retail IRC is developing a new Unit of Competency to equip supervisors of customer-facing front-line workers, particularly in the retail sector, with the skills and knowledge to manage workplace responses to disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.

9 Comments | Last Comment 29.01.2021
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Visual Merchandising Training Package Products - Draft 1

Feedback closed 12.02.2021

SkillsIQ, under the direction of the Wholesale and Retail Industry Reference Committee (IRC), has undertaken a project to develop a new Advanced Diploma of Visual Merchandising and associated Units of Competency to update the SIR Retail Services Training Package Qualifications to align to the changing duties of existing and future job roles for all Visual Merchandisers.

15 Comments | Last Comment 11.02.2021
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Managing Aggressive or Abusive Customers

Feedback closed 04.09.2020

In July 2020 the Wholesale and Retail IRC put forward a proposal to develop a new Unit of Competency to equip customer-facing workers, particularly in the retail sector, with the skills and knowledge to manage disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.

6 Comments | Last Comment 03.09.2020
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