SIR Retail Services Training Package

Recent Comments

Sam Falanga 11.02.2021

"This unit describes the performance outcomes, skills and knowledge required to develop and implement AND OR MANAGE visual merchandising strategies for new and existing brands. THE MANAGEMENT IS FAR MORE APPROPRIATE AND VALUABLE TO THIS COURSE"

Visual Merchandising Training Package Products - Draft 1

SIRRMERXXX Develop and implement visual merchandising strategy for a brand - Draft 1 December 2020

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Sam Falanga 11.02.2021

"The 'brand' is the total customer experience with the co from advertising, to first digital contact to in-store shop and after care service. Need to include understanding of what brand is/means in retail world. What elements create positive brand experience. How do we manipulate brand experience i.e. good experience to great experience or bad experience to good experience. Need info on brand values. Element 2 should be 'Develop a VM Brand strategy' The elements and perf crit here hardly mention brand. Element 3 It must be clearly specified that the strategy include relevance to the brand. Similarly the performance criteria for element 3 should relate back to the brand and the effects on the brand The performance criteria here have no mention whatsoever of brand or image. "

Visual Merchandising Training Package Products - Draft 1

SIRRMERXXX Develop and implement visual merchandising strategy for a brand - Draft 1 December 2020

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Sam Falanga 11.02.2021

"This is covered elsewhere in the qual at dip and advanced dip levels"

Visual Merchandising Training Package Products - Draft 1

SIRRMERXXX Design and construct visual merchandising display element - Draft 1 December 2020

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The SIR Retail Services Training Package contains qualifications relating to a range of job roles in the wholesale, retail and community pharmacy sectors.

Qualifications within this package include those providing skills for people working in the retail and wholesale sectors in job roles such as retail assistant, merchandise manager, sales representative, visual merchandiser, pharmacy assistant, store manager, pharmacy dispensary technician, wholesaler and merchandise buyer or planner, to name a few. 

There is a range of qualifications in this package from Certificate I through to Diploma, as well as Skill Sets covering a variety of specific skill areas. These may be completed independently, or supplementary to a qualification to provide a definitive set of skills in a particular area or job role. Skill sets cover areas including community pharmacy operations, online retail, e-commerce and merchandise management. 

Components of the SIR Retail Services Training Package will be reviewed from time to time, generally according to the schedule outlined in the Industry Skills Forecast relevant to this training package. You can view and download the Industry Skills Forecast that relates to the SIR Retail Services Training Package by visiting our Wholesale Retail and Personal Services Industry Reference Committee page. 

Projects that are currently open for feedback are listed below. We look forward to your involvement and receiving your input. For detailed instructions on how to submit your feedback, CLICK HERE

CLICK HERE to view and access a full list of the SIR Retail Services Training Package qualifications.

Projects Open for Feedback

There are currently no open projects in this training package.

Projects Closed for Feedback

Managing Workplace Responses to Disrespectful, Aggressive or Abusive Customer Behaviour

Feedback closed 29.01.2021

Following the approval of SIRXCEG008 Manage disrespectful, aggressive or abusive customers, the Wholesale and Retail IRC is developing a new Unit of Competency to equip supervisors of customer-facing front-line workers, particularly in the retail sector, with the skills and knowledge to manage workplace responses to disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.

9 Comments | Last Comment 29.01.2021
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Visual Merchandising Training Package Products - Draft 1

Feedback closed 12.02.2021

SkillsIQ, under the direction of the Wholesale and Retail Industry Reference Committee (IRC), has undertaken a project to develop a new Advanced Diploma of Visual Merchandising and associated Units of Competency to update the SIR Retail Services Training Package Qualifications to align to the changing duties of existing and future job roles for all Visual Merchandisers.

15 Comments | Last Comment 11.02.2021
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Managing Aggressive or Abusive Customers

Feedback closed 04.09.2020

In July 2020 the Wholesale and Retail IRC put forward a proposal to develop a new Unit of Competency to equip customer-facing workers, particularly in the retail sector, with the skills and knowledge to manage disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.

6 Comments | Last Comment 03.09.2020
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