Responsible Service of Alcohol Draft 1

Project Summary

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC) and the Responsible Service of Alcohol Technical Advisory Committee (TAC), is undertaking a project to update Training Package Products within the SIT Tourism, Travel and Hospitality Training Package relating to Responsible Service of Alcohol (RSA).
Create a pdf of all documents in this project

Status - Closed for Feedback

Need help? Visit our How To page for step by step instructions on how to leave feedback.

At present, all states and territories have their own legislation and regulation relating to responsible service of alcohol (RSA), which is referenced and incorporated in training regarding RSA. A review and update of the current Training Package Products that relate to RSA is required to ensure competencies are up-to-date and also to work toward an RSA Unit of Competency that can be used across all jurisdictions to better address key industry needs.

This project looks to address the following key points:

  • cross-jurisdictional consistency of training
  • changes to regulation in regard to RSA
  • changes to training practices in relation to RSA.
  • Updates to the Training Package Products outlined above, will assist in addressing the fundamental need for consistency in RSA training across the country, and to ensure training practices are able to meet industry needs.

    More information on the project may be found on the RSA Project Page or in the Consultation Guide which may be downloaded at the bottom of this page.

    Consultation Activities and Timelines

    National consultation for Draft 1 is open from Monday, 25th November 2019 to Friday, 20th December 2019.

    Webinars:

    SkillsIQ will host a series of webinars to seek stakeholder input. To register your interest in joining a webinar, please click on one of the links below:

    Date                                         Time
    Tuesday 3 December            9.30am – 10.30am AEDT - closed
    Thursday 5 December          2.00pm – 3.00pm AEDT - closed
    Monday 9 December            3.00pm – 4.00pm AEDT - closed 
    Wednesday 11 December    9.00am – 10.00am AEDT -closed

    Following the close of the consultation period, feedback received will be collated by SkillsIQ and evaluated by the RSA TAC. This feedback will inform the second draft of the updated Unit of Competency, which will be provided for public consultation in early 2020.

    Further Information

    For more information, please contact Melinda Brown on (02) 9392 8100, or via email at melinda.brown@skillsiq.com.au

Attachments

Responsible Service of Alcohol Draft 1 Consultation Guide

Recent Comments

David Sherwin 21.12.2019

"For me, this is the whole point of why the unit must be completely updated. And whom it is aim at. a server or the licensee. The unit is full of useless outdated knowledge that the student cannot remember 3 minutes after they leave the classroom. We need to facilitate realtime skills they can use in a licensed venue."

Responsible Service of Alcohol Draft 1

SITHFAB002 Provide responsible service of alcohol V1.0

View

David Sherwin 21.12.2019

"Maybe there should be an assessment for the trainer (Train the Trainer) and proof they work in the industry and have relevant knowledge. Creating a consistent message and from all the trainers whichever state they reside in."

Responsible Service of Alcohol Draft 1

SITHFAB002 Provide responsible service of alcohol V1.0

View

David Sherwin 21.12.2019

"What would happen if someone can not write in English? Would they fail automatically? Or should we conduct an LLN assessment before allowing them to start?"

Responsible Service of Alcohol Draft 1

SITHFAB002 Provide responsible service of alcohol V1.0

View

Natasha Montesalvo 20.12.2019

"Additional clarification in wording is also sought in the performance evidence for conflict resolution around customers refusing to leave. It is not the responsibility of a regular server (the RSA certified server) to remove the intoxicated patron, this responsibility should fall to the security or the RMLV holder. Within this point there needs to be articulation around liaison with those responsible for the removal of intoxicated patrons whilst maintaining the importance of conflict resolution as a performance outcome."

Responsible Service of Alcohol Draft 1

SITHFAB002 Provide responsible service of alcohol V1.0

View

Natasha Montesalvo 20.12.2019

"Based on the proposed changes, QTIC recommends a training element to identify patrons under the influence of illicit substances. Whilst it is touched on it the package, drug use posts a major risk to staff and other patrons and therefore should be acknowledged and considered more specifically through the training package. More explicit consideration of drugs should be included in element 3. Assess alcohol (and drug) affected customers and element 4. Refuse to provide alcohol with performance criteria included around drug affected customers. Further consideration should also be given to discrimination. Anecdotal evidence from industry is being raised around inexperienced staff refusing to serve some disable customers mistaking a disability for intoxication. More clarity around the telling signs of intoxication is essential to ensure that discrimination is not occurring. Whilst this may be challenging through online delivery, this is where the quality of training needs to be enhanced to ensure that those obtaining their certificate have adequate exposure to the differences. "

Responsible Service of Alcohol Draft 1

SITHFAB002 Provide responsible service of alcohol V1.0

View