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Marketplace Terms and Conditions

Welcome to SkillsIQ’s marketplace, which is provided as a service to you, our customers. Please review the following terms and conditions governing the use of our Site. Please note that by using this site you implicitly agree to follow and be bound by the following terms and conditions of use:


“Conditions” means these terms and conditions;
“Contract/Agreement” means the contract incorporating these Conditions which is formed when You place an Order and we confirm acceptance of such Order;
“International” means countries other than Australia;
“Transactions/Order” means an order placed by you via this website for one or more Products;
“Personal Information” means all and any information provided by you in an Order or when registering on any part of this website, including but not limited to your  name, address and credit card details; and
“Product” means any product advertised on this Website.

Unless we expressly provide otherwise, all Transactions, all Products and your use of such Products are subject to these Conditions, which shall apply regardless of by what means you access the site. Although you may "bookmark" a particular portion of this site and thereby bypass this Agreement, your use of this site notwithstanding this binds you to the Conditions. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this site following any such changes constitutes your agreement to follow and be bound by the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at SkillsIQ Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Terms of Sale

By placing an Order you are committing to purchase a product on and subject to the following terms and conditions. All Orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces beyond our control for which we will not be responsible.

Pricing and Availability

Whilst we take all reasonable steps to ensure that all details, descriptions and prices which appear on this site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices are inclusive of GST. Delivery costs will be charged in addition to the cost of items; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Upon receiving your Order, and if paying by credit card, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your credit card will be debited once the Order has been accepted.

Where purchasing by account, a valid purchase order is required. Your Order will not be processed until we have received a signed purchase order which has been validated.
Faulty Products

In the event that you receive a faulty Product, we recommend that you contact SkillsIQ directly.  Provided that you return such faulty Product to us, we will provide you with a full refund via your original payment method.

We will not be liable to you for failures, defects or delays in delivery caused by:

  • Your provision of incorrect or outdated information;
  • Your mailbox being full;
  • Your failure to comply with instructions for use of the site; or
  • Any event which is beyond our reasonable control.

Misuse of the Site

You must not misuse this website. By using this site, you undertake that you will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan virus, ‘worm’, ‘logic bomb’ or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of, or accessed through, this website. Breaching this provision constitutes a criminal offence under the Cybercrime Act 2001. SkillsIQ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Copyright, Trademark, Intellectual Property Rights and Licenses

All of the content you see and hear on the site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by SkillsIQ. The entire content of the site is protected by copyright laws.

Your Account

You are responsible for maintaining the confidentiality of the password chosen by you when you register on the website, and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

We reserve the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts; or if any user disrupts any of our services in any way.