Other Projects & Case Studies

Hospitality Training Package Project: Complete

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), completed a project to update the existing Training Package Products for the Events, Travel, Tourism and Hospitality sectors, in order to meet the current and future needs of industry.
SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), completed a project to update the existing Training Package Products for the Hospitality sector, in order to meet the current and future needs of industry.


The Food and Beverage Services sector is one of the highest employing sectors in Australia, with a registered workforce of 730,300 in November 2020. It is forecast to reach 846,400 by November 2025 according to the Department of Education, Skills and Employment’s projections, which is equivalent to an employment growth of 116,000 jobs.

Similarly to the tourism, travel and events sectors, hospitality has been significantly impacted by COVID-19.While employers continue to update and evolve their operations in line with new industry practices and government requirements, a skilled workforce is vital to support employers prosper in a challenging economic environment

Skills shortages are a challenge in the sector and so it has never been more important to review the Training Package Products in order to ensure industry can access a sufficiently skilled workforce during the recovery from the impacts of the COVID-19 pandemic. Key skill areas that need to be considered include business acumen, communication, data analytics and online and social media, as the hospitality sector has evolved significantly in line with technology trends (both at a consumer and business-operational level). Skills training needs to reflect employer requirements to meet consumer demand regarding customer service, engagement preferences (i.e. online platforms) and behaviours. It also needs to support employers to reach their potential and continue to contribute strongly to Australia’s economic growth and position it as one of the world’s leading countries in terms of hospitality service.

[Sources: 2020 Employment Projections – for the five years to November 2025, Australian Government Labour Market Information Portal. Tourism, Travel and Hospitality Industry Reference Committee Industry Skills Forecast 2019, SkillsIQ.]

The current Training Package is not equipped to cover these skills areas adequately and needs to be updated to ensure cross-sectoral opportunities for development are not missed.

The project includes an update of the following Training Package Products:

SIT10216 Certificate I in Hospitality
SIT20316 Certificate II in Hospitality
SIT30616 Certificate III in Hospitality
SIT30716 Certificate III in Hospitality (Restaurant Front of House)
SIT40416 Certificate IV in Hospitality
SIT50416 Diploma of Hospitality Management
SIT60316 Advanced Diploma of Hospitality Management

Skill Sets
SITSS00046 Beverage Advice
SITSS00058 Environmentally Sustainable Hospitality and Restaurant Operations
SITSS00048 Espresso Machine Operation
SITSS00047 Essential Business Skills for a Restaurant Manager
SITSS00049 Food Advice
SITSS00053 Housekeeping Service
SITSS00056 Sommelier

Units of Competency

Accommodation (ACS)
SITHACS001 Clean premises and equipment
SITHACS002 Provide housekeeping services to guests
SITHACS003 Prepare rooms for guests
SITHACS004 Launder Linen and guest clothes
SITHACS005 Provide porter services
SITHACS006 Provide valet services
SITHACS007 Conduct night audit
SITHACS008 Provide accommodation reception services

Food and Beverage (FAB)
SITHFAB001 Clean and tidy bar areas
SITHFAB003 Operate a bar
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and Serve Espresso Coffee
SITHFAB006 Provide room service
SITHFAB007 Serve food and beverage
SITHFAB008 Operate and monitor cellar systems
SITHFAB009 Conduct a product tasting for alcoholic beverages
SITHFAB010 Prepare and Serve cocktails
SITHFAB011 Provide advice on beers, spirits and liqueurs
SITHFAB012 Provide advice on Australian wines
SITHFAB013 Provide advice on imported wines
SITHFAB014 Provide table service of food and beverage
SITHFAB015 Provide silver service
SITHFAB016 Provide advice on food
SITHFAB017 Provide advice on food and beverage matching
SITHFAB018 Provide gueridon service
SITHFAB019 Plan and monitor espresso coffee service
SITHFAB020 Manage the sale or service of wine

Gaming (GAM)
SITHGAM001 Provide responsible gambling services
SITHGAM002 Attend gaming machines
SITHGAM003 Operate a TAB outlet
SITHGAM004 Conduct Keno games
SITHGAM005 Analyse and report on gaming machine data
SITHGAM006 Deal Baccarat games
SITHGAM007 Conduct Big Wheel games
SITHGAM008 Deal Blackjack games
SITHGAM009 Deal Poker games
SITHGAM010 Deal Pontoon games
SITHGAM011 Conduct Rapid Roulette games
SITHGAM012 Conduct Roulette Games
SITHGAM013 Conduct Sic Bo games
SITHGAM014 Manage gaming activities
SITHGAM015 Attend casino gaming machines
SITHGAM016 Deal Caribbean Stud games
SITHGAM017 Deal Casino War games
SITHGAM018 Deal Mississippi Stud games
SITHGAM019 Conduct Rapid Baccarat games
SITHGAM020 Conduct Rapid Big Wheel games
SITHGAM021 Deal Three Card Poker games

Working in Industry (IND)
SITHIND001 Use hygienic practices for hospitality service
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITHIND004 Work effectively in hospitality service

Project Governance

The Tourism, Travel and Hospitality IRC is comprised of a number of key expert stakeholders within the industry, as follows:

Project Status - Complete

The Case for Endorsement and Final Drafts were approved at the April 2022 AISC meeting and are now available on training.gov.au.

Further Information

For further information, please contact Melinda Brown on (02) 9392 8100 or via email at melinda.brown@skillsiq.com.au