SkillsIQ, under the direction of the Technicians Support Services Industry Reference Committee (IRC), has undertaken a project to update the Packaging Rules of the two Hospital/Health Services Pharmacy Support Qualifications; to update nine existing Hospital Pharmacy Units of Competency; and to develop fourteen new Units of Competency to align to the existing and future job roles of all pharmacy assistants, pharmacy technicians and senior pharmacy technicians.

Following the approval of SIRXCEG008 Manage disrespectful, aggressive or abusive customers, the Wholesale and Retail IRC is developing a new Unit of Competency to equip supervisors of customer-facing front-line workers, particularly in the retail sector, with the skills and knowledge to manage workplace responses to disrespectful, aggressive or abusive customers. This proposal was approved by the AISC Sub-Committee to be developed as a cross-sectoral Unit and Skill Set and is now being progressed by the IRC.