Other Projects & Case Studies

Tourism Training Package Product Development: Draft 1 Consultation

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), has undertaken a project to update the existing Training Package Products for the Events, Travel, Tourism and Hospitality sectors, in order to meet the current and future needs of industry.

Background

The tourism sector has continually been a driving force of Australia’s overall economic growth, and prior to the COVID-19 pandemic (as well as the 2019/20 bushfires), it was directly employing 666,000 workers (2018/19). Its contribution to Gross Domestic Product (GDP) reached $60,821 million in 2018/19, representing approximately 3% of the Australia’s GDP.

Whilst the sector is currently experiencing one of the biggest economic and employment challenges it has faced in recent times, its future prosperity remains strong. Recent projections indicate that rising tourism activities brought on by the easing of Australia’s international border controls and travel restrictions can result in a 15.9% annual rise of revenue over the next five years (2021-22 to 2025-26). The Tourism 2030 strategy is also an important Government initiative committed to supporting the sector to achieve sustainable growth.

Workforce supply, including re-skilling current workers and skilling new entrants, will play a significant role in facilitating the sector’s future recovery and growth. It has therefore never been more important to ensure that training products are fit for purpose and reflect the skills and knowledge needs of employers.

For example, some of the key skills and knowledge gaps voiced by industry as a priority for development in the future workforce include:

Communication
Teamwork
Self-management
Resilience
Business/commercial skills
Cultural tourism (i.e. particularly that related to learning about Aboriginal beliefs and connections to country)
Online and social media skills.

Business operations have evolved significantly in line with technological developments and the listed Training Package Products need to be thoroughly reviewed so they continue to reflect current industry practices.

[Sources: State of the Industry 2018–19, Tourism Research Australia. Australia National Accounts: Tourism Satellite Account 2018–19, Australian Bureau of Statistics (ABS). Tourism in Australia March 2021, IBISWorld. Tourism 2030, Australian Government Australian Trade and Investment Commission. Tourism, Travel and Hospitality Industry Reference Committee Industry Skills Forecast 2019, SkillsIQ.]

The project includes an update of the following Training Package Products:

Qualifications
SIT10116 Certificate I in Tourism (Australian Indigenous Culture)
SIT20116 Certificate II in Tourism
SIT20216 Certificate II in Holiday Parks and Resorts
SIT30116 Certificate III in Tourism
SIT30316 Certificate III in Guiding
SIT30416 Certificate III in Holiday Parks and Resorts
SIT40116 Certificate IV in Travel and Tourism
SIT40216 Certificate IV in Guiding
SIT40316 Certificate IV in Holiday Parks and Resorts
SIT50116 Diploma of Travel and Tourism Management
SIT50216 Diploma of Holiday Park and Resort Management
SIT60116 Advanced Diploma of Travel and Tourism Management

Skill Sets
SITSS00034 Business Management
SITSS00035 Customer Service Management
SITSS00036 Customer Service
SITSS00037 Essential Business Skills for a Franchisee
SITSS00047 Essential Business Skills for a Restaurant Manager
SITSS00038 Governance for Board Members
SITSS00039 Mentoring and Supervision
SITSS00062 Online Engagement for Small Business
SITSS00040 Product Development for International Visitor Markets
SITSS00041 Product Sales for International Visitor Markets
SITSS00042 Service for International Visitors
SITSS00043 Understanding Financial Concepts for Budgeting
SITSS00060 Groundskeeping and Maintenance
SITSS00061 Visitor Information Services

Units of Competency
A total of 88 units of competency across the following areas:
Client and Customer Service (CCS)
Communication and Teamwork (COM)
Crisis Management (CRI)
E-Business (EBS)
Finance (FIN)
Governance and Legal Compliance (GLC)
Human Resource Management (HRM)
Inventory (INV)
Languages other than English (LAN)
Management and Leadership (MGT)
Marketing and Public Relations (MPR)
Work Health and Safety (WHS)
Planning and Product Development (PPD)
Tour Operations (TOP)
Venue and Facility Operations (VAF)
Working in Industry (IND)