Other Projects & Case Studies

Travel Training Package Product Development

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), has undertaken a project to update the existing Training Package Products for the Travel sector, in order to meet the current and future needs of industry.
SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), has undertaken a project to update the existing Training Package Products for the Travel sector, in order to meet the current and future needs of industry.

Background

Prior to COVID 19, significant employment growth was forecast across all areas of the Tourism, Travel and Hospitality sectors with thousands of jobs needing to be filled over the next five years and the Training Package as well as the VET sector overall have an important role in supporting the sectors in accessing skilled workers to fill vacancies including Tourism and Travel Advisers by an additional 1,300 workers.*

Recent changes in legislation regarding 457 visas as well as the impacts of COVID 19, have added further pressures to employers with skills training for the local population therefore never being more critical than it is at present. Employers have voiced that the skills and knowledge-base of applicants and entrants to the sectors are lacking in key areas including general product and service content, as well as the current structure of the training package products for the travel sector not being fit for purpose as industry practices continue to evolve. There is also a need for stronger pathways for skills in the travel sector, including skills for “2IC” workers who are an integral part of business succession planning in the sector.

The VET sector is the primary supplier of workers to these sectors. Industry therefore welcomes a review of the relevant Training Package Products and proposed qualification pathways to ensure they are current with industry practices, and to address the issues in the sector regarding career progression and retention. To address these workforce skills issues, it is therefore proposed that an update of the following qualifications and skill sets in the Training Package be conducted:

Qualifications
SIT30216 Certificate III in Travel

The development of a new travel industry-specific qualification to take the place of the Certificate IV in Travel and Tourism for those working specifically in the travel sector is also proposed:

Certificate IV in Travel

Units of Competency
SITTTSL001- Operate online information systems
SITTTSL002- Access and interpret product information
SITTTSL003- Provide advice on international destinations
SITTTSL004- Provide advice on Australian destinations
SITTTSL005- Sell tourism products and services
SITTTSL006- Prepare quotations
SITTTSL007- Process reservations
SITTTSL008- Book supplier products and services
SITTTSL009- Process travel-related documentation
SITTTSL010- Use a computerised reservations or operations system
SITTTSL011- Source airfares for domestic flights
SITTTSL012- Construct normal international airfares
SITTTSL013- Construct promotional international airfares
SITTTSL014- Construct advanced international airfares
SITTTSL015- Administer billing and settlement plan
SITTTSL016- Provide specialist advice on cruises
SITTTSL017- Maintain product inventories.

Skill Sets
SITSS00059- Airfare Construction
SITSS00063- Australian and International Travel Products
SITSS00064- Australian and International Travel Destinations
SITSS00065- Travel Sales and Customer Service.

Project Governance

The Tourism, Travel and Hospitality IRC is comprised of a number of key expert stakeholders within the industry, as follows:



The IRC has also convened a Technical Advisory Committee (TAC) to provide specialist input into the development of the updated Training Package Products.

Members of the Travel TAC may be seen below:



Project Status – Draft 1 Development

The Travel TAC is currently in the process of developing Draft 1 of the updated Training Package Products, identifying the exact nature of the skills needs and knowledge requirements in the industry and the respective updates required.

This process is likely to continue into January 2021 and once complete, the first draft of the updated Training Package Products will be released for public consultation.

Consultation Activities

It is anticipated that Draft 1 will be released for public consultation in February 2021. When consultation opens, a series of webinars will be held along with access to SkillsIQ’s Online Feedback Forum page. Please register to receive the SkillsIQ newsletter to be notified when consultation opens.

Project Timings


Further Information

For further information, please contact Melinda Brown on (02) 9392 8100 or via email at melinda.brown@skillsiq.com.au

* Department of Jobs and Small Business – Job Outlook, various ANZSCO codes [Accessed 14 January 2019]