Other Projects & Case Studies

Travel Training Package Product Development: Draft 2 Validation

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), has undertaken a project to update the existing Training Package Products for the Travel sector, in order to meet the current and future needs of industry.
SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC), has undertaken a project to update the existing Training Package Products for the Travel sector, in order to meet the current and future needs of industry.


Prior to COVID-19, significant employment growth was forecast across all areas of the tourism, travel and hospitality sectors, with thousands of new jobs forecast to be filled over the next five years. The travel sector alone registered strong growth with historic forecasts showing that an additional 1,300 workers would be required for tourism and travel adviser roles and an additional 500 travel attendants would be required nationally up to May 2023.

Whilst the complete impact of COVID-19 on the sector is still to be realised via quantitative data, it is evident that travel-sector related jobs have been heavily impacted with the introduction of international, and at times, state/territory, border closures in 2020. While employers continue to navigate their operations through the changing economic environment, it has never been more critical than at present to ensure employers are supported with a skilled workforce that can support their evolving operations and recovery.

Employers have voiced that the skills and knowledge-base of applicants and entrants to the sector are lacking in key areas including general product and service content. The current structure of the Training Package Products for the travel sector has also been noted as not being fit for purpose as industry practices continue to evolve. There is also a need for stronger pathways for skills in the travel sector, including skills for “2-IC” workers who are an integral part of business succession planning in the sector.

[Sources: Tourism, Travel and Hospitality Industry Reference Committee Industry Skills Forecast 2019, SkillsIQ.]

The VET sector is the primary supplier of workers to this sector. Industry therefore welcomes a review of the relevant Training Package Products and proposed qualification pathways to ensure they are current with industry practices, and to address the issues in the sector regarding career progression and retention. It is therefore proposed that an update of the following qualifications and skill sets currently housed in the Training Package be conducted:

SIT30216 Certificate III in Travel

Units of Competency
SITTTSL001- Operate online information systems
SITTTSL002- Access and interpret product information
SITTTSL003- Provide advice on international destinations
SITTTSL004- Provide advice on Australian destinations
SITTTSL005- Sell tourism products and services
SITTTSL006- Prepare quotations
SITTTSL007- Process reservations
SITTTSL008- Book supplier products and services
SITTTSL009- Process travel-related documentation
SITTTSL010- Use a computerised reservations or operations system
SITTTSL011- Source airfares for domestic flights
SITTTSL012- Construct normal international airfares
SITTTSL013- Construct promotional international airfares
SITTTSL014- Construct advanced international airfares
SITTTSL015- Administer billing and settlement plan
SITTTSL016- Provide specialist advice on cruises
SITTTSL017- Maintain product inventories.

Skill Sets
SITSS00059- Airfare Construction
SITSS00063- Australian and International Travel Products
SITSS00064- Australian and International Travel Destinations
SITSS00065- Travel Sales and Customer Service.

Project Governance

The Tourism, Travel and Hospitality IRC is comprised of a number of key expert stakeholders within the industry, as follows:

Project Status - Draft 2 Validation - Closed

National validation of Draft 2 was open from Monday,15 November 2021 to 5pm AEDT Friday, 26 November 2021.

Draft 2 of the Training Package Products was available for comment on the SkillsIQ Online Feedback Forum. A Validation Guide summarising the proposed changes was also available to download from that page. To access the Feedback Forum, please click here.

The SkillsIQ Feedback Forum provided all stakeholders with the opportunity to submit detailed input on any aspect of the proposed amendments to Training Package components (Qualifications, Skill Sets and Units of Competency) during the designated consultation period.

Consultation Activities

A series of webinars were held together with access to the SkillsIQ Online Feedback Forum page.

                     Date                                                   Time (AEDT)
Webinar 1: Wednesday, 17 November 2021   3.00pm-4.30pm - closed
Webinar 2: Thursday, 18 November 2021       10.00am-11.30am - closed
Webinar 3: Monday, 22 November 2021         3.00pm-4.30pm - closed
Webinar 4: Wednesday, 24 November 2021   09.30am-11.00am - closed

Please click here to view the Draft 2 webinar slides.

Project Timings

Further Information

For further information, please contact Melinda Brown on (02) 9392 8100 or via email at melinda.brown@skillsiq.com.au

* Department of Jobs and Small Business – Job Outlook, various ANZSCO codes [Accessed 14 January 2019]