Individual Support, Ageing and Disability - Draft 2

CHCAGE013 Work effectively in aged care_Draft 2.0

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Unit application and prerequisites




Work effectively in aged care


This unit describes the performance outcomes, skills and knowledge required to work effectively in an aged care work context. The unit covers meeting job requirements, complying with organisational requirements and working in an aged care sector context.


This unit applies to individuals who work with older people in a range of community services and health contexts. Work performed requires some discretion and judgement and will be carried out under regular direct or indirect supervision.


The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.


No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.






Aged Care


New unit

"The Queensland Nurses and Midwives' Union (QNMU) supports this new unit. We are pleased to see several recommendations from our submission for Draft 1, have been included. For instance, recognising the scope of practice as an aged care worker, industry context in which they will work, risk areas for abuse and restrictive practices. However, we caution against the inclusion of a ‘risk assessment framework in terms of medication’. We strongly contend holders of a Certificate IV would not have the necessary skills or knowledge in determining risks associated with medication. Medication administration involves more than just giving someone a drug. A high level of education and skill is required to make a risk assessment of the resident before and after administration to ensure that the therapeutic effect is achieved, and any unanticipated consequences are detected and addressed. To achieve these skills, registered and enrolled nurses undertake hundreds of hours of theoretical and practical training in the safe management of medications. Expecting a Certificate IV trained aged care worker to make this assessment is ill advised and dangerous given the significantly less theoretical and practical training in this level of qualification. The QNMU has seen an increasing and alarming trend where employers are enabling unregulated healthcare workers to administer medications to residents who do not have competence to self-administer. As a maximum, aged care workers must only provide assistance, under the supervision of a RN, to those who can self-administer. The QNMU supports that as part of industry context of the unit is the study of cultural diversity. However, we believe this section can be expanded to include cultural safety training. We also take the opportunity to advocate for the inclusion of cultural safety as a standalone unit and as core content in all units. High-quality, evidence-based, culturally-responsive and safe care is vital in all health and aged care sectors. Cultural safety integrates culture into aged care service delivery and provides an environment where there is no assault, threat or challenge to a person’s identity. "

Deborah Twigg 28.07.2021 08.12AM

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Self Care

"Self Care would be better buit into this unit rather than CHCAGE011 because it's relevant for Support Workers across all roles, not just those associated with Dementia Support."

Karen Voce 26.07.2021 01.19AM

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Elements and performance criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Meet job role requirements.
    1. Identify own job role requirements from position description.
    2. Discuss own job role requirements with supervisor to clarify and confirm job role scope and expectations.
    3. Recognise and refer work tasks outside own job role scope to appropriate person according to organisational reporting policies and procedures.
  1. Work within organisational requirements.
    1. Comply with professional conduct requirements.
    2. Comply with legal and human rights framework requirements relevant to aged care work.
    3. Communicate and cooperate with inter-disciplinary team members.
    4. Use digital technology to access and share workplace information.
  1. Work within an aged care context.
    1. Read individualised plans to identify tasks.
    2. Use person centred communication techniques when carrying out work tasks.
    3. Seek consent from person, carer, family or others before commencing care activities.
    4. Recognise signs of abuse and report according to organisational policies and procedures.
    5. Record, maintain and store workplace information according to organisational record keeping procedures, and privacy and confidentiality requirements.


Possible additions to 3.3

"The criterion should refer to “the person” … The criterion should also include the person’s substitute decision-maker (if appropriate) i.e. seek consent from the person, carer, family or other appropriate person before commencing care activities."

Advance Care Planning Australia 22.07.2021 03.26PM

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Assisting with mobility

"As this is an introductory unit into Aged Care with students entering residential, disability or home and community environments, I feel they should have some knowledge of assisting clients with mobility and even basic communication skills."

Carol Dunlevey 22.07.2021 01.09PM

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Self Care

"As this is the introductory unit for sector, the elements of self-care would be better placed here as a element topic. Managing stress is vital for all workers and it could be discussed as 1 topic, which included areas relevant to the sector like Dementia and Palliative Care."

Sharyn Trent 20.07.2021 01.45PM

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1 Reply

"Agree that self care be included in Topic one of this unit. This unit should be providing a full overview of the work role they are training to join"

Vicki Zammit 23.07.2021 02.30PM

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Foundation skills


Foundation skills essential to performance are explicit in the Performance Criteria of this unit of competency.


No equivalent unit.


Companion Volume Implementation Guide


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Performance evidence


Assessment Requirements for CHCAGE013 Work effectively in aged care


Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • undertake work in an aged services work context that involves:
    • person centred communication
    • identifying tasks from individualised plan
    • recognising scope of own job role and referrals
    • complying with professional conduct requirements
    • recognising and reporting signs of abuse
    • seeking consent for care activities
    • working with inter-disciplinary team members
    • engaging with people and organisation using technology
    • completing workplace reports and checklists
    • maintenance and storage of workplace information
    • meeting privacy and confidentiality requirements.


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Knowledge evidence


Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • support practices:
    • person-centred approaches including upholding autonomy, supporting the person to exercise choice and person’s right to self-determination
    • duty of care
    • dignity of risk
    • risk areas for abuse and systemic issues
    • types of abuse
    • delegation and supervision requirements by health professionals including nurses
  • legal and human rights frameworks, including the role of the following in industry:
    • safeguarding bodies
    • national and State/Territory-based legislation
    • Office of the Health Ombudsman
    • mandatory reporting
    • privacy and confidentiality of information
    • concepts of consent:
      • informed
      • un-informed
    • industry standards and industry standards body relevant to aged care services
  • attitudes and stereotypes:
    • paternalism
    • ageism
    • stigma
    • common misconceptions
    • dangers of values judgements regarding perceived quality of life
  • key philosophies and concepts:
    • person-centred approaches
    • contemporary view on aged care
    • difference between care and support
    • empowerment of person receiving care
    • social role valorisation
    • risks associated with segregating and congregating older people
  • industry context:
    • job roles in the aged care sector and scope of practice
    • reporting lines and delegations including working under supervision
    • roles of inter-disciplinary team members
    • key organisations within the sector
    • funding and accreditation systems
    • cultural diversity, the cultural competency requirement of the role and respect for differences
  • key issues facing aged care and community support in Australia
  • individualised plans including purpose and key contents
  • current terminology used in aged care
  • risk assessment framework in terms of:
    • personal care worker role
    • working in a person’s home
    • assisting a person to engage outside of their regular setting
    • planning an activity
    • medication
  • restrictive practices:
    • types of restrictive practices
    • parameters for use.


Possible addition

"In the support practices where person-centred approaches including upholding autonomy, supporting the person to exercise choice and person’s right to self-determination is discussed this should be inclusive of advance care planning. The concept of consent included in the knowledge evidence should be inclusive of advanced consent (through the use of an advance care directive) and its roles when a person loses decision-making capacity. "

Advance Care Planning Australia 22.07.2021 03.27PM

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"The following evidence has already been covered in core unit CHCCCS040 - duty of care - dignity of risk - risk areas for abuse and systemic issues - types of abuse I don't see the point in delivering the same content again when it has already been delivered in depth. If they want this unit to be introductory why not make it a core unit and cover both facets Aged care and Disability "

Jessica Gwynne 21.07.2021 02.33PM

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Assessment conditions


Skills must be demonstrated in the workplace or a simulated environment that reflects workplace conditions in the aged care sector.


Assessment must ensure access to:

  • facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies.


Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Companion Volume Implementation Guide


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