Online Wagering Draft 1

Project Summary

SkillsIQ, under the direction of the Client Services Industry Reference Committee (IRC), is undertaking a project to develop a new Unit of Competency to address the responsible provision of online wagering services.

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On 28 April, 2016, the Commonwealth Government released its response to the Review of Illegal Offshore Wagering (the Review), which was conducted by the Hon. Barry O’Farrell. The Review found that strong and nationally consistent consumer protections need to be introduced to address the rise in online gambling harm and the increased convenience of online wagering. In particular, the Review identified that online gambling is the fastest growing gambling segment in Australia, with over $1.4 billion gambled online each year. Of concern to all governments is that the rate of problem gambling for online gamblers in Australia is three times higher than that across other gambling platforms, including land-based gambling. 

Addressing these concerns, and at the core of the Government’s response to the Review, is a National Consumer Protection Framework for Online Wagering in Australia (the National Framework). The aim of the National Framework is to provide strong and nationally consistent consumer protections for Australians who wager online. 

A key consumer protection measure under the National Framework is the development of an online training module, which will aim to educate employees of Australian-licensed online wagering providers on the responsible provision of online wagering services. Although a definitive figure is not available, there are approximately 10,000 staff employed in the online wagering industry in Australia. 

The ten National Framework consumer protection measures include:

9. Staff Training

Staff involved in providing online wagering services, or with the capacity to influence the service, will be trained in responsible service of online wagering. This will help to reduce harm by creating a culture of responsible gambling within wagering organisations nationally. 

The development of the Unit of Competency CHCFIN005 Provide responsible online wagering services has been commissioned to form the basis of this national training for employees of Australian-licensed online wagering services.

Consultation Activities and Timelines

National consultation on Draft 1 will occur from Thursday, 08 August and will close at 5.00pm on Friday, 27 September 2019. During this period input will be sought on the draft Unit of Competency and its associated Assessment Requirements.

A series of face-to-face workshops will be held across all states and territories, along with webinars and access to the SkillsIQ Online Feedback Forum. Interested stakeholders are encouraged to provide feedback via the SkillsIQ Online Feedback forum, or by engaging in one of the consultation workshops or webinars listed below. 

Following the close of the consultation period, feedback received will be collated and evaluated. This feedback will inform the development of Draft 2, which will be made publicly available for validation prior to the submission for endorsement.

To remain up to date with project developments, please subscribe to SkillsIQ’s mailing list at https://www.skillsiq.com.au/Subscribetoournewsletter.aspx

Webinars:

Date Time 
 Monday, 26 August  1.30pm – 2.30pm AEST - closed
 Thursday, 29 August  9.00am – 10.00am AEST - closed

Workshops

Date City  Time
 Tuesday, 27 August  Brisbane  1.00pm – 2.00pm - closed
 Friday, 30 August  Canberra  11.30pm – 12.30pm - closed
 Monday, 2 September  Melbourne   12.00pm – 1.00pm - closed
 Tuesday, 3 September  Sydney  11.30pm – 12.30pm - closed
 Wednesday, 4 September  Adelaide  1.00pm – 2.00pm - closed
 Thursday, 5 September  Perth  3.30pm – 4.30pm - closed
 Friday, 6 September  Darwin  3.30pm – 4.30pm - closed
 Monday, 16 September Hobart  12.00pm – 1.00pm - closed

Attachments

Responsible Online Wagering Consultation Guide August 2019

Recent Comments

Mark Zirnsak 27.09.2019

"I agree that there should be more guidance on what a simulated online wagering requirement entails."

Online Wagering Draft 1

CHCFIN005_Provide responsible online wagering services

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Mark Zirnsak 27.09.2019

"The common behaviours that may indicate a problem with online gambling should also include gambling at odd times of day, such as the early hours of the morning."

Online Wagering Draft 1

CHCFIN005_Provide responsible online wagering services

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Mark Zirnsak 27.09.2019

"The course needs to outline how the online gambling company respects its anti-money laundering obligations, without using these obligations as an excuse not to assist someone being harmed by their gambling activity. For example, where the gambling company suspects the person may be stealing money to gamble with, they should still offer assistance to this person and not use their obligation not to tip the person off as an excuse not to offer assistance. Anti-money laundering requirements only mean the person should not be tipped off about a suspicion of criminal activity. It does not prevent the company from offering assisting in relation to gambling harm. "

Online Wagering Draft 1

CHCFIN005_Provide responsible online wagering services

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Mark Zirnsak 27.09.2019

"Under section 2 there should be an item stating "Ensure that people at risk of gambling related harm are not targeted with marketing activities and inducements.""

Online Wagering Draft 1

CHCFIN005_Provide responsible online wagering services

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Annette McLean-Aherne 26.09.2019

"Nominated environments - it states that it must be demonstrated in a simulated online wagering environment. It doesn't provide guidance at all as to what this actually entails. This has been a problem with SITHGAM001 (RSG) being delivered online. An Assessor's understanding - I don't think this is clear enough. The current list merely lists various policy instruments. Guidance on how and where to access links to these policy instruments needs to be clearly provided to assessors. I consider that this is an onerous list."

Online Wagering Draft 1

CHCFIN005_Provide responsible online wagering services

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