Certificate IV in Housing Draft 1

Project Summary

SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), has undertaken a project to update the packaging rules of the Social Housing qualifications and update twelve Social Housing Units of Competency. This project is intended to reflect the initiatives the government has placed on social housing through proposed investment in the sector to upgrade the skills and knowledge required by public housing specialist staff.

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The aim of the proposed updates is to ensure that the social housing and homelessness sector and associated sectors (i.e. community services, youth work, etc.) are supported by a high-quality trained and skilled workforce as the Australian Government’s reforms are implemented. The community sector requires social housing specialist staff to provide an effective service to its clients. The skills and knowledge required for occupations involved in social housing can be diverse and range from technical and office-based skills areas of administration, technology and project management, to behavioural and engagement skills areas related to customer service, communication and the support of vulnerable individuals.

The following key areas have been considered during the Training Package update process:

  • Current structure – The current structure and packaging of the qualifications includes core, electives and elective specialisations
  • Specialist areas – There will be an elective specialisation within Homelessness Support work
  • Tenancy support – There will be new content on sustaining a tenancy
  • Updated content – The Certificate IV in Social Housing has required updated content to reflect the importance of issues like family violence, dealing with people from diverse backgrounds including CALD and Aboriginal and Torres Strait Island people, and the support of homeless people
  • Technical and administrative skills – There is a need for the inclusion of a range of technical and office-based skills in the areas of administration, technology and project management
  • Additional skills – Behavioural and engagement skills related to customer service, communication and supporting vulnerable individuals, needed to be included as well.

    To inform the update of the Social Housing qualification and the twelve Social Housing units of competency, a Social Housing Technical Advisory Committee (TAC) comprising of stakeholders and subject matter experts from across Australia was formed. Formation of the TAC informed the identification and validation of the exact nature of the skills needs and knowledge requirements in the industry and the respective Training Package Product update requirements.

As a result, the following changes have been proposed:

  • Packaging rules for the Social Housing qualification have been revised to include Units of Competency relevant to the role of the Social Housing Support Worker.
  • The qualification title has been updated to Certificate IV in Housing with the following specialisations:
    • Social Housing
    • Homelessness Support Work
    • All four Group A Social Housing unit of competency must be completed for the award of:
      • Certificate IV in Housing (Social Housing)
    • All four Group B Social Housing units of competency must be completed for the award of:
      • Certificate IV in Housing (Homelessness Support Work)
    • Units of Competency in the Group C Elective list have also been updated.
    • The Certificate IV in Housing has been updated to comprise the following core units of competency:
      • CHCCCS004 Assess co-existing needs
      • CHCCCS014 Provide brief interventions
      • CHCCCS020 Respond effectively to behaviours of concern
      • CHCCOM002 Use communication to build relationships
      • CHCDIV001 Work with diverse people
      • CHCDIV002 Promote Aboriginal and Torres Strait Islander cultural safety
      • CHCLEG001 Work legally and ethically
      • CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
      • CHCSOH001 Work with people experiencing or at risk of homelessness
      • CHCSOH010 Work with clients within the social housing system
      • CHCSOH017 Support sustainable tenancies
      • HLTWHS003 Maintain work health and safety
      • The following twelve Social Housing units of competency have been updated:
        • CHCSOH001 Work with people experiencing or at risk of homelessness
        • CHCSOH002 Manage and maintain tenancy agreements and services
        • CHCSOH003 Manage housing application processes
        • CHCSOH004 Manage housing allocations
        • CHCSOH005 Manage tenancy rent and rental arrears
        • CHCSOH006 Manage vacant properties
        • CHCSOH007 Respond to property maintenance enquiries
        • CHCSOH008 Manage head lease
        • CHCSOH009 Develop quality systems in line with registration standards
        • CHCSOH010 Work with clients within the social housing system
        • CHCSOH011 Develop social housing enterprise opportunities
        • CHCSOH012 Acquire properties by purchase or transfer
      • Content of the following two units has been merged to create a new unit; as there was duplication across the existing units:
        • CHCSOH003 Manage housing application processes
        • CHCSOH004 Manage housing allocations
        • New Unit CHCSOH015 Manage housing application and allocation processes
      • One new unit of competency has been developed to support the client journey of sustaining a tenancy:
        • CHCSOH024 Support sustainable tenancies

      To take forward Training Package Product development work, the Social Housing TAC and Community Sector and Development IRC will subsequently review and confirm the changes required for the development of Draft 2, based on feedback received from the first round of consultation.

      Consultation Activities and Timelines

      National consultation on Draft 1 will occur from 1 November and will close at 5.00pm on 2 December. During this period input will be sought on the updated draft qualification, two new Units of Competency, ten updated existing Units of Competency and their associated Assessment Requirements.

      A Consultation Guide, which should be read in Conjunction with the Draft 1 Training Package Products is available for download at the bottom of this page.

      During this time SkillsIQ will be meeting with industry stakeholders and employers. If you have expertise in these areas and would like to meet with SkillsIQ, please contact Devika Mudaliar via devika.mudaliar@skillsiq.com.au or via phone at (02) 9392 8100.

      Following the close of the consultation period, feedback received will be collated and evaluated. This feedback will inform the development of Draft 2, which will be made publicly available for validation prior to the submission for endorsement.

      To remain up to date with project developments, please subscribe to SkillsIQ’s mailing list at https://www.skillsiq.com.au/Subscribetoournewsletter.aspx.

      Consultation Activities: Round 1

      A series of face to face workshops will be held across all states and territories, along with webinars and access provided to the SkillsIQ Online Feedback Forum page. Please click on the links below to register for a workshop or webinar.


      City Date Time
      Perth  Wednesday, 13 November 2019  2:30pm-4:30pm - closed
      Adelaide  Friday, 15 November 2019  2:30pm-4:30pm - closed
      Melbourne  Monday, 18 November 2019  2:30pm-4:30pm - closed
      Canberra  Tuesday, 19 November 2019  2:30pm-4:30pm - closed
      Hobart  Friday, 22 November 2019  1:30pm-3:30pm- cancelled
      Darwin  Monday, 25 November 2019  2:30pm-4:30pm
      Brisbane  Wednesday, 27 November 2019  2:30pm-4:30pm
      Sydney  Thursday, 28 November 2019  2:30pm-4:30pm


       Date  Time
       Webinar 1  Monday, 11 November  1.00pm–2:00pm - closed 
       Webinar 2  Friday 29 November  2.00pm–3:00pm 

      For further information, please contact Devika Mudaliar on (02) 9392 8100 or via email at devika.mudaliar@skillsiq.com.au.


Certificate IV in Housing - Consultation Guide

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