Public Sector - Draft 2

PSPGEN022 Give and receive workplace feedback_validation

Please scroll down to review the various sections of this document. You can leave a comment by clicking on .
You can choose to be notified when someone else comments by clicking on
You can unsubscribe from notifications by clicking on

Unit application and prerequisites

UNIT CODE

PSPGEN022

UNIT TITLE

Give and receive workplace feedback

APPLICATION

This unit describes the performance outcomes, skills and knowledge required to give and receive feedback in the workplace. It includes seeking and acting on workplace feedback and providing informal as well as formal feedback in the workplace.

 

This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit would work under supervision, performing routine tasks in a range of familiar and unfamiliar contexts

 

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

 

No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.

PREREQUISITE UNIT

Nil

COMPETENCY FIELD

General

UNIT SECTOR

 

0 Comments

This section doesn't have any comments.

Elements and performance criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Seek and act on workplace feedback
    1. Seek feedback on performance and workplace issues from others.
    2. Evaluate and clarify feedback to confirm understanding.
    3. Implement suggestions for improvements according to organisation policies and procedures.
  1. Provide informal feedback in the workplace
    1. Gather evidence from relevant sources and prepare to give feedback in the workplace.
    2. Provide workplace feedback.
    3. Evaluate performance of self and others
    4. Confirm evaluations and recognise performance with workgroup members.
    5. Plan and implement strategies for continuous improvement in consultation with the workgroup.
  1. Provide formal feedback in line with organisational procedures
    1. Identify and clarify organisation policies and procedures relating to feedback.
    2. Gather evidence from relevant sources.
    3. Prepare and deliver written or verbal feedback.
    4. Agree on actions resulting from formal feedback.
    5. Report where agreement cannot be reached.

0 Comments

This section doesn't have any comments.

Foundation skills

FOUNDATION SKILLS

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS

DESCRIPTION

Oral communication skills to:

  • ask open and closed questions and actively listen to seek information and confirm understanding
  • provide clear and objective information
  • engage respectfully with a diverse workforce.

Problem-solving skills to:

  • resolve disagreements with feedback provided and received
  • negotiate actions arising from formal feedback.

UNIT MAPPING INFORMATION

Release 1- This unit supersedes and is equivalent to PSPGEN022 Give and receive workplace feedback

LINKS

Companion Volume Implementation Guide

0 Comments

This section doesn't have any comments.

Performance evidence

TITLE

Assessment Requirements for PSPGEN022 Give and receive workplace feedback

PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • use techniques for maintaining objectivity
    • giving feedback on at least two occasions and
    • receiving feedback on at least two occasions
  • plan a strategy for actions to improve individual or workgroup outcomes based one of the following scenarios:
    • client feedback
    • 360° feedback
    • work performance feedback.

0 Comments

This section doesn't have any comments.

Knowledge evidence

KNOWLEDGE EVIDENCE

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • public sector legislation, regulations, policies, procedures and guidelines relating to giving and receiving feedback
  • organisation policies, practices and procedures relating to feedback
  • key features of the following feedback on performance:
    • workplace requirements and issues
    • client feedback
    • 360° feedback
    • feedback from assessors
    • performance feedback
    • feedback on a job application.

0 Comments

This section doesn't have any comments.

Assessment conditions

ASSESSMENT CONDITIONS

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.

 

Simulated assessment environments must simulate the real-life working environment where the skills and knowledge within this unit would be utilised, with all the relevant equipment and resources of that working environment.

 

Assessment must ensure access to:

  • legislation, policy, procedures and protocols relating to giving and receiving feedback in the workplace.

 

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

LINKS

Companion Volume Implementation Guide

0 Comments

This section doesn't have any comments.