Public Sector - Draft 2

PSPMGT002 Facilitate people management_validation

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Unit application and prerequisites




Facilitate people management


This unit describes the performance outcomes, skills and knowledge required to implement people management strategies, plans and processes within a business unit in cooperation with specialist human resources personnel.


This unit applies to those working in management roles with personnel directly reporting to them. Those undertaking this unit would work autonomously, supervising others, performing complex tasks in a range of familiar contexts.


The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.


No occupational licensing, certification or specific legislative or certificate requirements apply to this unit at the time of publication.








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Elements and performance criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. Undertake human resource planning
    1. Translate the organisational strategy into performance goals and objectives for people management.
    2. Review and determine human resource needs in accordance with organisational short and long term needs, the anticipated business unit needs and the allocated budget.
    3. Compare existing competencies of staff with the needs of the business unit and develop plans to address gaps.
    4. Develop alternatives to staffing levels which address key requirements of the human resource plan.
    5. Recruit, select and nominate staff in accordance with business needs.


  1. Manage performance of individuals
    1. Link performance management criteria to business unit objectives.
    2. Identify strategic and operational goals in relation to the performance management system in consultation with staff.
    3. Confirm performance requirements with staff and apply performance management processes in accordance with the performance management system.
    4. Implement equitable performance management processes.
    5. Conduct performance management according to organisational policies procedures and relevant timelines.
    6. Identify and respond to performance issues to maximise the effectiveness of workplace performance.
    7. Motivate staff to improve their work performance through regular feedback, reflecting and acting on workplace experiences, coaching and mentoring arrangements, or through organisational reward and recognition strategies.
    8. Develop performance improvement and development plans according to organisational policies.
    9. Monitor and respond to performance below agreed standards according to organisational policies.
    10. Reinforce outstanding performance through recognition and continuous feedback.
  1. Manage learning and development
    1. Develop performance improvement strategies that identify current learning needs and anticipate future requirements.
    2. Address areas identified for improvement through selection and implementation of learning and development strategies to suit a diverse workforce.
    3. Promote information about learning and development activities to staff.
  1. Manage grievance procedures
    1. Manage grievances and complaints in a manner which optimises the likelihood of a positive outcome.
    2. Document and communicate individuals’ rights and obligations under industrial awards, agreements and legislation in a clear and concise manner.
    3. Conduct meetings and interviews according to organisation procedures.
  1. Counsel employees
    1. Offer counselling to support employees in relation to work, personal difficulties, and career aspirations.
    2. Apply techniques and counselling styles that are appropriate to the situation.
    3. Use effective communication skills to formulate responses to employees.
    4. Refer to appropriate support professionals and agencies to facilitate employee performance and well-being.
    5. Document outcomes and maintain employee confidentiality.


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Foundation skills


Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

Oral communication skills to:

  • use language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff
  • facilitate learning, coaching and mentoring
  • negotiate and counsel.

Writing skills to:

  • prepare written advice and reports requiring reasoning and precision of expression.

Self-management skills to:

  • apply legal and regulatory responsibilities related to own work and the organisation as a whole
  • adhere to organisational policies and procedures.


Release 1: This unit supersedes and is not equivalent to PSPMGT002 Facilitate people management.


Companion Volume Implementation Guide


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Performance evidence


Assessment Requirements for PSPMGT002 Facilitate people management


Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • describe at least one practical example of the relationship between effective human resource functions and the attainment of business unit objectives and
  • assess at least one example of managing the performance of an individual including:
    • record keeping
    • responses to the performance
    • follow-up actions
    • outcomes
  • the applicable policy and procedure framework.


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Knowledge evidence


Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • performance management processes
  • recruitment, selection and induction procedures
  • training and development strategies
  • principles of adult learning
  • facilitation techniques
  • development needs analysis techniques
  • grievance procedures and strategies
  • counselling techniques
  • employee assistance or support services
  • organisational goals, policies and procedures
  • the concept of diversity and its integration within and across all human resource and management functions and areas
  • the organisation’s career and human resource development strategies, programs and plans
  • jurisdictional legislation applicable to management and human resource management functions.


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Assessment conditions




Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.


Simulated assessment environments must simulate the real-life working environment where the skills and knowledge within this unit would be utilised, with all the relevant equipment and resources of that working environment.


Assessment must ensure access to:

  • people management procedures, protocols and guidelines
  • an applicable performance management system
  • legislation relating to people management in the public sector.


Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Companion Volume Implementation Guide


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