This skill set provides the skills and knowledge for those undertaking work in the public sector providing routine customer service to members of the public or answering internal or external queries.
Completion of this skill set contributes towards PSP20116 Certificate II in Government and PSP30116 Certificate III in Government qualifications.
Licensing / regulatory information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill set requirements
Uphold the values and principles of public service
Use routine workplace communication techniques
Deliver a service to clients
Address client needs
Suggested words for statement of attainment
These units of competency from the PSP Public Sector Training Package provide a set of skills for those undertaking work in the public sector to providing routine customer service to members of the public or answering internal or external queries.