Public Sector - Draft 2

PSPSS000039 Customer Service_validation

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Skill sets

PSPSS00039

Customer Service

Description

This skill set provides the skills and knowledge for those undertaking work in the public sector providing routine customer service to members of the public or answering internal or external queries.

 

Pathways information

Completion of this skill set contributes towards PSP20116 Certificate II in Government and PSP30116 Certificate III in Government qualifications.

 

Licensing / regulatory information

No licensing, legislative or certification requirements apply to this skill set at the time of publication.

 

Skill set requirements

 

Unit code

Unit title

PSPETH001

Uphold the values and principles of public service

PSPGEN002

Use routine workplace communication techniques

PSPGEN003

Deliver a service to clients

PSPGEN016

Address client needs

 

Target group

Not applicable

Suggested words for statement of attainment

These units of competency from the PSP Public Sector Training Package provide a set of skills for those undertaking work in the public sector to providing routine customer service to members of the public or answering internal or external queries.

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