Online & Social Media Training Package Products - Draft 1

Project Summary

The Australian Industry and Skills Committee (AISC) has identified eight cross-sector areas for the development of common Training Package Products in order to address common skills needs identified in Industry Skills Forecasts. SkillsIQ has been commissioned by the AISC to lead the cross-sector project Online & Social Media.

An extensive multi-channel consultation process has been completed which has gathered the views of a range of stakeholders across multiple industries in each state and territory and identified common skills needs. Stakeholders have included employees, employers, and representatives from government, professional associations, and training organisations.

The consultation has confirmed that there is overwhelming support for training in skills to conduct online & social media consumer engagement across all industries.

Consultation has indicated the need for eight new Units of Competency and four Skill Sets.

National consultation on Draft 1 of these new Training Package Products is now open. 
Create a pdf of all documents in this project

Status - Open for Feedback

You will need to to provide feedback.
Need help? Visit our How To page for step by step instructions on how to leave feedback.

Units of Competency

Note: For the purposes of drafting, interim Unit codes have been assigned.

OSM001 Use information and computer technology
OSM002 Identify social media and online platforms
OSM003 Maintain ethical and professional standards when working online
OSM004 Use social media and online tools
OSM005 Analyse performance of social media and online business tools
OSM006 Develop a basic website
OSM007 Develop and manage social media and online strategies
OSM008 Manage risk to organisational reputation in an online setting.

Skill Sets

Introduction to social media and online business tools Skill Set

OSM001 Use information and computer technology
OSM002 Identify social media and online platforms
OSM003 Maintain ethical and professional standards when working online.

Basic social media implementation Skill Set

OSM002 Identify social media and online platforms
OSM003 Maintain ethical and professional standards when working online
OSM004 Use social media and online tools
OSM005 Analyse performance of social media and online business tools.

Engage customers through social media and online presence Skill Set

OSM003 Maintain ethical and professional standards when working online
OSM004 Use social media and online tools
OSM005 Analyse performance of social media and online business tools
OSM007 Develop and manage social media and online strategies
OSM008 Manage risk to organisational reputation in an online setting.

Develop an online presence for customer engagement Skill Set

OSM003 Maintain ethical and professional standards when working online
OSM004 Use social media and online tools
OSM005 Analyse performance of social media and online business tools
OSM006 Develop a basic website
OSM008 Manage risk to organisational reputation in an online setting.

Validation and Timelines

National consultation for Draft 1 will close at 10.00am on Monday, 3 December 2018. Draft 1 material is available for comment on the SkillsIQ Feedback Forum.

A consultation guide summarising the proposed changes is included in this material and can also be downloaded at the bottom of the page.

Consultation Activities and Timelines

Throughout the consultation period SkillsIQ will also be undertaking a number of activities to engage industry stakeholders and Vocational Education and Training (VET) professionals to gather feedback.
These will include a series of webinars, national consultation forums, and stakeholder interviews.

To register for a webinar or workshop, please select from the list below.

Webinars
Date Time
 Friday, 2 November 2018  1.00pm – 2.00pm (AEDT) - Closed
 Monday, 5 November 2018      4.00pm – 5.00pm (AEDT) - Closed
 Tuesday, 6 November 2018    9.30am – 10.30am (AEDT) - Closed
 Wednesday, 7 November 2018  1.00pm –  2.00pm (AEDT) - Closed
 Thursday, 15 November 2018  10.00am – 11.00am (AEDT) 
Workshops 
Date Time  Location
 Thursday, 8 November 2018  12.00pm – 1.30pm  Brisbane - Closed
 Friday, 9 November 2018     12.00pm – 1.30pm    Sydney - Closed
 Tuesday, 13 November  10.00am - 11.30am  Hobart - Closed
 Wednesday, 14 November  10.00am - 11.30am  Melbourne - Closed
 Friday, 16 November 2018  11.00am – 12.30pm   Adelaide - Webinar option available
 Monday, 19 November 2018  10.00am – 11.30am   Perth
 Wednesday, 21 November 2018  10.00am – 11.30am  Darwin - Webinar option available

Please refer to this page for future updates regarding the workshop schedule.

Further Information

For further information please contact Silvia Munoz (Head of Research) at SkillsIQ via Silvia.Munoz@skillsiq.com.au or on (02) 9392 8100.

Attachments

Draft 1 Online and Social Media Consultation Guide October 2018
Draft1 Online and Social Media Training Package Products Consultation Guide Oct 2018

Recent Comments

jeff rogut 12.11.2018

"This is a particulalrly complex area and the training of an individual to be proficient in building a basic site should not be underestimated. Issues of site security, customer data security, payment acceptances etc must be covered in sufficient detail to allow the understanding of the importance of these areas, as well as what to do if things go wrong, agencies to notify etc"

Online & Social Media Training Package Products - Draft 1

OSM006_Develop a basic website_ Draft 1

View

Heather Glass 30.10.2018

"Cannot be assumed all candidates will belong to organisations. Basic principle is that documents are named and stored in a systematic and easily searchable format."

Online & Social Media Training Package Products - Draft 1

OSM001_Use information and computer technology_Draft 1

View

Heather Glass 30.10.2018

"Presentation application like PowerPoint"

Online & Social Media Training Package Products - Draft 1

OSM001_Use information and computer technology_Draft 1

View

Heather Glass 30.10.2018

"For translating and interpreting, knowledge of how to input in LOTE"

Online & Social Media Training Package Products - Draft 1

OSM001_Use information and computer technology_Draft 1

View

Heather Glass 30.10.2018

"In the translating and interpreting sector, there is more need for basic skills in presentation software like PowerPoint than spreadsheet software. Suggest two demonstrations each of word processing, presentation and spreadsheet software"

Online & Social Media Training Package Products - Draft 1

OSM001_Use information and computer technology_Draft 1

View