This unit describes the performance outcomes, skills and knowledge required to use information and computer technology (ICT) for a range of workplace functions. It requires the ability to create, update, store and back up documents. It also covers use of the Internet to search for information and to download and upload files.
This key skill underpins effective performance when utilising social media and online tools for a range of business purposes. Although a fundamental skill, it can apply to individuals working at different levels of responsibility from operational through to management.
This unit applies to any type of small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
This unit is designed for use across industries. Training and assessment should be contextualised to meet the particular requirements of the industry for which it is delivered.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.