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Client Services IRC

Client Services’ qualifications were reviewed and endorsed in the CHC Community Services Training Package (December 2015).

Industry Overview

Workers in this sector have a broad range of skills and services to offer. They work mainly in the community services sector.

It’s difficult to give collective employment figures because the sub-sectors are disparate.

They include:

  • career development
  • celebrancy
  • community services and case management
  • counselling
  • employment services
  • family and relationship services.

Organisation types also differ greatly with the sector.  For example, celebrants are predominantly sole traders, whereas family services are commonly provided by the government.


Occupations in this sector include:

Celebrants: Plan and present ceremonies, meet legal requirements when marrying people.

Career development: Provides programs and services for individuals and groups looking for career advice or help finding, getting and keeping a job.

Employment services: Help people in locating, securing and maintaining employment, or help employers find workers.

Counsellor: Works with clients on a range of issues using a variety of therapies. The level of supervision of the worker depends on the modality.

Dispute resolution practitioner: Provides dispute resolution services for families in conflict, possibly as part of the family law system.

Child protection worker: Provides specialist services to clients with complex and diverse needs and assists other support workers.

Case manager: Provides specialist services in case management to clients with complex and diverse needs across health and community services.


The VET qualifications that cater to this sector are:

CHC41015 Certificate IV in Celebrancy
CHC41115 Certificate IV in Employment Services
CHC41215 Certificate IV in Career Development
CHC51015 Diploma of Counselling
CHC51115 Diploma of Financial Counselling
CHC81015 Graduate Diploma of Relationship Counselling
CHC81115 Graduate Diploma of Family Dispute Resolution
CHC81215 Graduate Certificate in Statutory Child Protection
CHC81315 Graduate Certificate in Career Development Practice
CHC82015 Graduate Certificate in Client Assessment and Case Management.

Links to view and download the content for each of these qualifications may be found in our Training Packages section.

Client Services IRC Industry Skills Forecasts

CLICK HERE to download the 2017 Client Services IRC Industry Skills Forecast.

CLICK HERE to download the 2018 Client Services IRC Industry Skills Forecast.

CLICK HERE to download the 2019 Client Services IRC Industry Skills Forecast.