Certificate IV in Housing: Draft 2 Validation Open

SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), and the Social Housing Technical Advisory Committee (TAC) has undertaken a project to update the Packaging Rules of the Social Housing Qualification; to update twelve existing Social Housing Units of Competency; to develop two new Skill Sets and a new Unit of Competency to reflect the initiatives the government has placed on social housing and homelessness through proposed investment in the sector, in order to upgrade the skills and knowledge required by public housing specialist staff.
SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), and the Social Housing Technical Advisory Committee (TAC) has undertaken a project to update the Packaging Rules of the Social Housing Qualification; to update twelve existing Social Housing Units of Competency; to develop two new Skill Sets and a new Unit of Competency to reflect the initiatives the government has placed on social housing and homelessness through proposed investment in the sector, in order to upgrade the skills and knowledge required by public housing specialist staff.


Background

The aim of the proposed updates is to ensure that the social housing and homelessness sector and associated sectors (i.e. community services, youth work, etc.) are supported by a high-quality trained and skilled workforce as the Australian Government’s reforms are implemented. The community sector requires specialist staff in social housing and homelessness in order to provide an effective service. The skills and knowledge required for occupations involved in social housing can be diverse, and range from technical and office-based skills in the areas of administration, technology and project management to behavioural and engagement skills in areas related to customer service, communication and supporting vulnerable individuals.

The following key areas have been considered during the Training Package update process:

  • Current structure – The current structure and packaging of the qualification includes core, electives and elective specialisations
  • Specialist areas – There is a new elective specialisation in Homelessness Support work
  • New content – There is new content on sustaining a tenancy
  • Important issues addressed –The Certificate IV in Social Housing required updated content to reflect the importance of issues like family violence; dealing with people from diverse backgrounds, including culturally and linguistically diverse (CALD) and Aboriginal and Torres Strait Island people; and support for homeless people
  • Additional skills areas – A range of technical and office-based skills in the areas of administration, technology and project management has been included
  • Additional skills areas – Skills relating to customer service, communication and supporting vulnerable individuals, including behavioural and engagement skills, have also been included.
  • To inform the update of the Social Housing Qualification, the twelve Social Housing Units of Competency and the development of two Skill Sets, a Social Housing Technical Advisory Committee (TAC) comprised of stakeholders and subject matter experts from across Australia was formed. Formation of the TAC informed the identification and validation of the exact nature of the skills needs and knowledge requirements in the industry, and the respective Training Package Product update requirements.

    The Social Housing TAC worked on updating one Qualification and twelve existing Units of Competency and developing one new Unit of Competency. These were released for public consultation in December 2019.

    As a result, the following changes have been proposed:

    • Packaging Rules for the Social Housing Qualification have been revised to include Units of Competency relevant to the role of the Social Housing Support Worker and Homelessness Support Worker.

    • The qualification title has been changed to Certificate IV in Housing with the following specialisations:
            o Social Housing
            o Homelessness Support Work.

    • All three Group A Social Housing Units of Competency must be completed for the award of:
            o Certificate IV in Housing (Social Housing).

    • All three Group B Social Housing Units of Competency must be completed for the award of:
            o Certificate IV in Housing (Homelessness Support Work).

    • Units of Competency in the Group C Elective list have also been updated.

    • The Certificate IV in Housing has been updated and comprises the following core Units of Competency:
            o CHCCCS004 Assess co-existing needs  
           
      o CHCCCS020 Respond effectively to behaviours of concern
           
      o CHCCOM002 Use communication to build relationships
           
      o CHCDFV001 Recognise and respond appropriately to domestic and family violence
           
      o CHCDIV001 Work with diverse people
           
      o CHCLEG001 Work legally and ethically
           
      o CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
           
      o CHCSOH013 Work with people experiencing or at risk of homelessness
           
      o CHCSOH021 Work with clients within the social housing system
           
      o CHCSOH024 Support sustainable tenancies
           
      o HLTWHS001 Participate in workplace health and safety.

    • The following twelve Social Housing Units of Competency have been updated:
            o CHCSOH001 Work with people experiencing or at risk of homelessness
           
      o CHCSOH002 Manage and maintain tenancy agreements and services
           
      o CHCSOH003 Manage housing application processes
           
      o CHCSOH004 Manage housing allocations
           
      o CHCSOH005 Manage tenancy rent and rental arrears
           
      o CHCSOH006 Manage vacant properties
           
      o CHCSOH007 Respond to property maintenance enquiries
           
      o CHCSOH008 Manage head lease
           
      o CHCSOH009 Develop quality systems in line with registration standards
           
      o CHCSOH010 Work with clients within the social housing system
           
      o CHCSOH011 Develop social housing enterprise opportunities
           
      o CHCSOH012 Acquire properties by purchase or transfer.

    • Content of the following two Units has been merged to create a new Unit, as there was duplication across the existing units:
            o CHCSOH003 Manage housing application processes
           
      o CHCSOH004 Manage housing allocations
                     - New Unit CHCSOH015 Manage housing application and allocation processes.

    • One new Unit of Competency has been developed to support the client journey of sustaining a tenancy:   
            o CHCSOH024 Support sustainable tenancies.

    • Two new Skill Sets have been developed to allow learners with other qualifications to undertake a limited number of units to facilitate their work in the social or community housing industry and in a range of community service contexts:

      oCHCSSxxxxx Social Housing Skill Set - This skill set provides knowledge and skills for work in the community or social housing sector.

      • CHCADV004 Represent organisation in court or tribunal.
      • CHCSOH013 Work with people experiencing or at risk of homelessness
      • CHCSOH014 Manage and maintain tenancy agreements and services
      • CHCSOH021 Work with clients within the social housing system
      •  CHCSOH024 Support sustainable tenancies.

      o CHCSSxxxxx Work with clients with complex needs Skill Set - This skill set provides knowledge and skills for providing support to clients with a range of complex needs.

    • CHCCCS020 Respond effectively to behaviours of concern
    • CHCCSM005 Develop, facilitate and review all aspects of case management
    • CHCDFV001 Recognise and respond appropriately to domestic and family violence
    • CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
    • CHCMHS013 Implement trauma informed care.
    • The following twelve Draft 2 Social Housing Units of Competency are now included in the Draft 2 validation:
           
      o CHCSOH013 Work with people experiencing or at risk of homelessness
         
        o CHCSOH014 Manage and maintain tenancy agreements and services
           
      o CHCSOH015 Manage housing application and allocation processes
           
      o CHCSOH016 Manage tenancy rent and rental arrears
           
      o CHCSOH017 Manage vacant properties
           
      o CHCSOH018 Respond to property maintenance enquiries
           
      o CHCSOH019 Manage head lease
           
      o CHCSOH020 Develop quality systems in line with registration standards
           
      o CHCSOH021 Work with clients within the social housing system
           
      o CHCSOH022 Develop social housing enterprise opportunities
         
        o CHCSOH023 Acquire properties by purchase or transfer
           
      o CHCSOH024 Support sustainable tenancies.
    • To take forward Training Package Product development work, the Social Housing TAC and the Community Sector and Development IRC have subsequently reviewed and confirmed the changes required for the development of Draft 2, based on feedback received from the first round of public consultation.

      Project Governance

      The Community Sector and Development IRC is comprised of a number of key expert stakeholders within the industry, as follows:

      The Social Housing TAC is comprised of a number of key subject matter expert stakeholders within the industry, as follows:

      Project Status – Draft 2 Validation

      Consultation on Draft 2 will be open from Wednesday, 12th August 2020 and will close at 5:00pm on Monday, 7th September 2020.

      The Draft 2 consultation period will seek feedback on one Qualification, two Skill Sets and twelve Units of Competency:

      • CHC42220 Certificate IV in Housing
      • CHCSSxxxxx Social Housing Skill Set
      • CHCSSxxxxx Work with clients with complex needs Skill Set
      • CHCSOH013 Work with people experiencing or at risk of homelessness
      • CHCSOH014 Manage and maintain tenancy agreements and services
      • CHCSOH015 Manage housing application and allocation processes
      • CHCSOH016 Manage tenancy rent and rental arrears
      • CHCSOH017 Manage vacant properties
      • CHCSOH018 Respond to property maintenance enquiries
      • CHCSOH019 Manage head lease
      • CHCSOH020 Develop quality systems in line with registration standards
      • CHCSOH021 Work with clients within the social housing system
      • CHCSOH022 Develop social housing enterprise opportunities
      • CHCSOH023 Acquire properties by purchase or transfer
      • CHCSOH024 Support sustainable tenancies.

      Please click here to access Draft 2 documents, including a Validation Guide.

      Consultation Activities

      A series of webinars will be available, as well as access to the SkillsIQ Online Feedback Forum page. Please click on the links below to register for a webinar.

      Webinars: 
                          Date                                             Time
      Webinar 1: Wednesday, 19th August         11:00am–12:00pm
      Webinar 2: Wednesday, 26th August         2:00pm–3:00pm
      Webinar 3: Wednesday, 2nd September   2:00pm–3:00pm


      Project Timings



      Following the close of the validation period, feedback received will be collated and evaluated. This feedback will inform the development of the Final Draft of the Certificate IV in Housing Training Package Products.

      Further Information

      For further information, please contact Devika Mudaliar on (02) 9392 8100 or 0438 043 186 or via email: devika.mudaliar@skillsiq.com.au.