Other Projects & Case Studies

Certificate IV in Housing: Training Package Update Approved

SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), and the Social Housing Technical Advisory Committee (TAC) completed a project to update the Packaging Rules of the Social Housing Qualification; to update twelve existing Social Housing Units of Competency; to develop two new Skill Sets and a new Unit of Competency to reflect the initiatives the government has placed on social housing and homelessness through proposed investment in the sector, in order to upgrade the skills and knowledge required by public housing specialist staff.
SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), and the Social Housing Technical Advisory Committee (TAC) completed a project to update the Packaging Rules of the Social Housing Qualification; to update twelve existing Social Housing Units of Competency; to develop two new Skill Sets and a new Unit of Competency to reflect the initiatives the government has placed on social housing and homelessness through proposed investment in the sector, in order to upgrade the skills and knowledge required by public housing specialist staff.


Background

The aim of the proposed updates was to ensure that the social housing and homelessness sector and associated sectors (i.e. community services, youth work, etc.) are supported by a high-quality trained and skilled workforce as the Australian Government’s reforms are implemented. The community sector requires specialist staff in social housing and homelessness in order to provide an effective service. The skills and knowledge required for occupations involved in social housing can be diverse, and range from technical and office-based skills in the areas of administration, technology and project management to behavioural and engagement skills in areas related to customer service, communication and supporting vulnerable individuals.

The following key areas had been considered during the Training Package update process:

  • Ensuring that the social housing and homelessness sector and associated sectors (i.e. community services, youth work, etc.) are supported by a high-quality trained and skilled workforce as the Australian Government’s reforms are implemented.
  • Recognising that the skills and knowledge required for job roles in social housing are often diverse and can range from technical and office-based skills for roles in administration, technology and project management through to behavioural and engagement skills for roles in areas relating to customer service, communication and the support of vulnerable individuals
  • Ensuring that the updated content reflects the importance of issues like family violence, dealing with people from diverse backgrounds, including culturally and linguistically diverse (CALD) communities and Aboriginal and Torres Strait Islander people; and supporting homeless people.
  • We thank everyone who provided feedback via the feedback forum, email and attended webinars and workshops to inform this project to date.

        Project Governance

        The Community Sector and Development IRC is comprised of a number of key expert stakeholders within the industry, as follows:

        The Social Housing TAC comprised of a number of key subject matter expert stakeholders within the industry, as follows:

        Project Status - Approved and Published

        The AISC considered the proposed training package development and update at its meeting on 23 February 2021. The submission was approved and the following TP Products are now published on training.gov.au.

        One Qualification:

      • CHC42221 Certificate IV in Housing
      • Two Skill Sets:

      • CHCSS00118 Social Housing Skill Set
      • CHCSS00119 Work with Clients with Complex Needs Skill Set
      • Twelve Units of Competency:

      • CHCSOH013 Work with people experiencing or at risk of homelessness
      • CHCSOH014 Manage and maintain tenancy agreements and services
      • CHCSOH015 Manage housing application and allocation processes
      • CHCSOH016 Manage tenancy rent and rental arrears
      • CHCSOH017 Manage vacant properties
      • CHCSOH018 Respond to property maintenance enquiries
      • CHCSOH019 Manage head lease
      • CHCSOH020 Develop quality systems in line with registration standards
      • CHCSOH021 Work with clients within the social housing system
      • CHCSOH022 Develop social housing enterprise opportunities
      • CHCSOH023 Acquire properties by purchase or transfer
      • CHCSOH024 Support sustainable tenancies

      Further Information

      For further information, please contact Devika Mudaliar on (02) 9392 8100 or 0438 043 186 or via email: devika.mudaliar@skillsiq.com.au.