This Unit of Competency will form the basis of this national training for employees of Australian-licensed online wagering services, a key consumer protection measure under the National Consumer Protection Framework for Online Wagering in Australia.
On 28 April, 2016, the Commonwealth Government released its response to the Review of Illegal Offshore Wagering (the Review), which was conducted by the Hon. Barry O’Farrell. The Review found that strong and nationally consistent consumer protections need to be introduced to address the rise in online gambling harm and the increased convenience of online wagering. In particular, the Review identified that online gambling is the fastest growing gambling segment in Australia, with over $1.4 billion gambled online each year. Of concern to all governments is that the rate of problem gambling for online gamblers in Australia is three times higher than that across other gambling platforms, including land-based gambling.
Addressing these concerns, and at the core of the Government’s response to the Review, is a National Consumer Protection Framework for Online Wagering in Australia (the National Framework). The aim of the National Framework is to provide strong and nationally consistent consumer protections for Australians who wager online.
A key consumer protection measure under the National Framework is the development of an online training module, which will aim to educate employees of Australian-licensed online wagering providers on the responsible provision of online wagering services. Although a definitive figure is not available, there are approximately 10,000 staff employed in the online wagering industry in Australia.
The ten National Framework consumer protection measures include:
9. Staff Training
Staff involved in providing online wagering services, or with the capacity to influence the service, will be trained in responsible service of online wagering. This will help to reduce harm by creating a culture of responsible gambling within wagering organisations nationally.
The development of the Unit of Competency CHCFIN005 Provide responsible online wagering services
has been commissioned to form the basis of this national training for employees of Australian-licensed online wagering services.
We thank everyone who has submitted material and attended workshops to inform this project.
This project was overseen by the Client Services IRC. The membership of this IRC is as follows:
Project Status - Complete
The AISC considered and approved the proposed training package update at its meeting on the 23rd February 2021.
Following endorsement by the State and Territory Skills Ministers, the CHC Unit of Competency CHCFIN005 Provide responsible online wagering services has been loaded to training.gov.au
and is currently available for use.
For further information, please contact Melinda Brown on (02) 9392 8100