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Report Released: Workforce Implications of Consumer-Directed Care Implementation in Health and Community Services

The disability, aged care, mental health and primary care industries are undergoing significant reform, with policy changes now allowing people to control their own funding. These reforms will be felt broadly across the health and community services sectors. The shift to choice and control means that a more coordinated, person-led service delivery is needed to achieve better individual outcomes, safely and with dignity.

SkillsIQ is conducting research to understand the workforce implications of consumer-directed care reforms across the wider health and community services sectors. To download a copy of the initial research report on Phase One of the project, please CLICK HERE.

Workshops have also been held in each state capital over the last two months to further inform this process. The workshops attracted diverse perspectives from people with lived experience, peak bodies, frontline workers, organisational leaders, existing and new businesses, training organisations, researchers, and government representatives.

Our conversations were collaborative, conversational and informative. They centred on discussion of the workforce implications of person-led reforms to deliver more coordinated services to ensure the consumer gets the right support at the right time. Participants have reported that the opportunity to network, share and learn from the experiences and insights of others across sectors has been valuable.

This project is the beginning of a conversation that we hope will grow into a body of work that will inform the future of a quality workforce supported by quality training packages. To find out how you can engage, please visit